Contact IT Support

 

 

 

 

 

Conference call

Step 1 - When you have an active phone call and you receive another phone call, select Hold and Answer Call. Your active phone call is put on hold and the incoming call is answered. The first call will remain active in the list.

Step 2 - Select More, More options    select Merge, and then choose the phone call to merge.

The original call is resumed and merged with the other call. You can view the participants in the phone call by selecting the Participants icon.

 

Conference call

Figure 6 Making a conference call

 

 

Voicemail

- Go to the Voicemail section  voice mail section,  choose a message. You can listen to the message in one of the following ways:

-       Right-click the message and choose Play voice message.

-       Click Play in the window that opens to the right.

 

You can also call the person back, delete the message, or mark the message as read.

voice Mail

Figure 7 Voicemail

 

Put a Phone Call On Hold

Step 1 - While on a phone call, select More   select more_put on hold       and then select Hold. After you put the call on hold, your spaces list shows that it's on hold  on hold . To go back to your held call, select it from the spaces list and then select Resume.

 

put on hold

Figure 8 Hold phone calls

 

Transferring an Active Phone call

Step 1 - While you're on a phone call, select More    More options  and then select Transfer.

Step 2 - Enter the number or the name of the person who you want to transfer the phone call to and then choose an Audio  audio call. Your original phone call is put on hold.

Step 3 - select Complete Transfer

 

Transfer an active phone call

Figure 10 Transfer phone calls

 

 

Forwarding your phone calls to another phone

Step 1 - Go to call forwarding settings     forward settings

Step 2 - Select where to forward your phone calls, such as to voicemail or a mobile number. To add another number, go to forwarding settings  forward settings  , select Open Call Preferences.

 

 

The “Call Settings” button will turn green, until you disable forwarding.


Forarding to another phone call

Figure 9 Forward phone calls

 

Turn Off Notifications

Step 1 - Click your profile picture, choose Settings, and then select Notifications

Step 2 - Scroll to Direct Calls and then choose one of the following options:

-       Don't mute notifications

-       Always mute notifications

-       Only mute notifications when I'm in a meeting or on a call. When you choose this option, you also have the option to Automatically decline all incoming calls while you're in a meeting.

 

Turn off notifications

Figure 11 Turning Off call notifications

 

 

 

Outlook Integration

Before You Begin

Step 1 – On Webex, click your profile picture, go to Settings > Outlook > Outlook Settings > Connect to Outlook.

Step 2 - Choose Yes in the window that opens, then OK, Close, and Save.

In Outlook, when you hover over a person's name, their contact card opens with options on how to contact them.

                          outlook_integration


  • Call—Click  outlook_call  or click on a number to start a call in Webex.
  • Message—Click  outlook_message  to message the person in Webex. If you don't already have a space set up with them, then we create one for you to send the message.
  • Message outlook_message  a Group—If you have an email to or from a group email address, you can also send them all a message in Webex by clicking to start a space with the group where your message will appear.

 

The status that you see in Outlook comes from Webex. Here's what the statuses look like in the app and in Outlook:

outlook_status