Contact Us

Whether you need technical support, have questions about our services, or would like to speak with a member of our team, the KAUST IT Department is here to help. Below are the main ways to reach us.

Chat with VITA

VITA is the IT Department’s virtual assistant. It can help you:

• Log a ticket
• Reset your password
• Connect with a live support agent during business hours

Access VITA: vita.kaust.edu.sa

IT Service Desk

Your first point of contact for technical issues, service requests, or general inquiries.

• Call: 910 or +966 (12) 808-0910
• Submit a Ticket: servicedesk.kaust.edu.sa
• Hours: Sunday to Thursday, 8:00 AM – 5:00 PM (excluding official holidays)

Walk-in Support

Visit us in person for hands-on technical assistance.

• Location: Building 14, Ground Floor (level 2)
• Hours: Sunday to Thursday, 8:00 AM – 5:00 PM
• Note: Walk-in support is unavailable from 12:00 PM – 1:00 PM for lunch.

Visit the IT Department

The KAUST IT Department is located in Building 14, on the Campus Spine near the Innovation Cluster.

For in-person support, please visit the Walk-In Support Desk during operating hours.

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