Contact IT Support

 

 

 

 

Contact-Us

Whether you need technical support, have a question, or want to reach the right team, KAUST IT is here to help. Choose the contact option that works best for you.

Need Help Fast?

Here is the easiest way to choose the right support option:

  • Chat with an IT Agent for live help during service hours
  • Chat with VITA for 24/7 self-service support
  • Call the IT Service Desk if you prefer to speak with someone by phone
  • Submit a Ticket for non-urgent support requests
  • Visit the IT Service Desk for hands-on help in person

Chat with an IT Agent

Need help from a member of the IT Service Desk? Start a live chat with an IT agent during service hours.

Start a live chat

Available: Everyday, 8:00 AM to 5:00 PM

Ramadan hours: 10:00 AM to 4:00 PM

Chat with VITA

VITA is KAUST IT’s virtual assistant. It is available any time and can help with common support needs.

  • Log a ticket
  • Reset your password
  • Find support information
  • Guide you to the right service

Access VITA: vita.kaust.edu.sa

Call the IT Service Desk

Call us for technical issues, service requests, or general IT questions.

Submit a Ticket

Use the IT Service Desk portal to report an issue or request support online.

Open the IT Service Desk portal

You must be connected to the KAUST network or VPN to access the portal.

Visit the IT Service Desk

Visit us in person for hands-on technical support.

  • Location: Building 14, Ground Floor (Level 2)
  • Hours: Sunday to Thursday, 8:00 AM to 5:00 PM
  • Lunch break: Walk-in support is unavailable from 12:00 PM to 1:00 PM

Find the IT Department

The KAUST IT Department is located in Building 14, on the Campus Spine near the Innovation Cluster.

For technical help, please visit the IT Service Desk during operating hours.

View on map

Share Feedback about IT

Have a suggestion, compliment, or general feedback about KAUST IT and how we can improve? We would love to hear from you.

This form is best for general feedback. For urgent issues or service requests, please contact the IT Service Desk, start a live chat, or use VITA for faster support.

Provide feedback