Contact Us

Whether you need technical support, have a question, or want to reach the right team, KAUST IT is here to help. Choose the support option that works best for your needs.

Need Help Fast?

For urgent support during service hours, start a live chat or call the IT Service Desk. For 24/7 self-service support, use VITA. For non-urgent requests, submit a ticket online or visit the Walk-In Support Desk.

Chat with an IT Agent

Need help from the IT Service Desk? Start a live chat with an IT agent during service hours.

Start a live chat

Available: Every day, 8:00 AM to 5:00 PM

Ramadan hours: 10:00 AM to 4:00 PM

Chat with VITA

VITA is KAUST IT’s virtual assistant, available 24/7 to help with common support needs.

Log a ticket
Reset your password
Find support information
Get guided to the right service

Access VITA: vita.kaust.edu.sa

Call the IT Service Desk

Call for technical issues, service requests, or general IT questions.

Campus phone: 910
External phone: +966 (12) 808-0910
Hours: Every day, 8:00 AM to 5:00 PM
Ramadan hours: 10:00 AM to 4:00 PM

Submit a Ticket

Use the IT Service Desk portal to report an issue or request support online.

Open the IT Service Desk portal

You must be connected to the KAUST network or VPN to access the portal.

Visit the IT Walk-In Support Desk

Visit us in person for hands-on support. The KAUST IT Department is located in Building 14 on the Campus Spine near the Innovation Cluster.

Location: Building 14, Ground Floor (Level 2)
Hours: Sunday to Thursday, 8:00 AM to 5:00 PM
Lunch break: 12:00 PM to 1:00 PM
Ramadan hours: 10:00 AM to 4:00 PM

View location

Share Feedback about IT

Have a suggestion, compliment, or general feedback about KAUST IT? We would love to hear from you.

This form is best for general feedback. For urgent issues or service requests, please contact the IT Service Desk, start a live chat, or use VITA.

Provide feedback

What you can expect from IT support

When you contact KAUST IT, we aim to provide support that is clear, respectful, and helpful.

Clear communication

We aim to communicate in plain language that is easy to understand.

Respectful support

We aim to provide professional and considerate support throughout the interaction.

Updates when needed

If follow-up is required, we aim to keep you informed and set clear expectations.

Clear next steps

We aim to explain the outcome and share any next steps, when applicable.

Some requests can be resolved quickly, while others may take more time depending on the complexity. When that happens, we aim to keep you informed throughout.