Locked out and cannot sign in? Reset. Can already sign in and just want a new password? Change.
Use this if you can already sign in and want to update your password. We recommend doing this every six months.
On the KAUST Portal home, under Self-Services, select the Change Password tile.
Sign in with your KAUST username and password, then approve the Duo push on your phone. This extra check protects your account when you change a password.
On the Password Self-Service page, select Change Password at the lower right.
Enter your current password, then your new password twice, and select Start process. Your new password must follow the rules below.
A confirmation email tells you whether your password change succeeded or failed, usually within a few minutes. It is sent to both of these:
Once it succeeds, reconnect to KAUST Wi-Fi and sign back in to your devices with the new password.
Your recovery email is how you reset your password if you get locked out, so keep it current.
On the KAUST Portal home, under Self-Services, select the Recovery Email tile.
Type the email address you want to use, then select Set Recovery E-mail. Your current address is shown for reference.
You will see a confirmation that your recovery email has been updated.
Use this if you have forgotten your password and cannot sign in.
Go to mypassword.kaust.edu.sa, enter your KAUST username and your recovery email, then select Send.
We send a reset link to your recovery email. You will see a confirmation that the link was sent.
Open the message from KAUST Connect and select the link to continue. If you did not request a reset, you can ignore the email.
Enter your new password twice, then select Start process. Your password must follow the rules below.
A confirmation email tells you whether your password reset succeeded or failed, usually within a few minutes. It is sent to both of these, so you are covered even if you cannot sign in yet:
If something is not working, we are here for you.
IT Walk-In Support, Building 14, Ground Floor.
Sunday to Thursday, 8:00 AM to 5:00 PM ASTI do not know which recovery email is on file.
It must match the address registered in the KAUST Portal. Update it from the Recovery email tab, or contact the IT Service Desk through VITA.
How often should I change my password?
Every six months is recommended, in line with the Identity and Access Management Policy.
What makes a strong password?
Length helps the most. A long phrase with an uppercase letter, a number, and a special character is both strong and memorable. Avoid reusing an old password.
