Working Remotely After Eid? A Few Quick IT Tips Before You Disconnect
Planning to work remotely after the Eid holiday? Before you leave campus, take a few minutes to check your VPN access, apps, devices, and remote work tools.
Copilot Availability in Microsoft 365 Apps Has Changed
Copilot is no longer available inside some Microsoft 365 apps. Here’s what changed, what it means for you, and what KAUST IT is rolling out next.
SAP Mobile Start Is Now Joule Work
The SAP Mobile Start app used across KAUST has been renamed to Joule Work. Here’s what changed, what the app is used for, and how to get started.
Chat with an IT Agent
Start a live chat through VITA and connect directly with an IT Service Desk agent. You’ll be chatting with a real person who can help resolve your issue in real time.
Availability: Every day, 8:00 AM to 5:00 PM, including weekends and holidays
Cisco Secure Client: A New Look for KAUST VPN
Starting 29 September 2025, the Cisco AnyConnect VPN will automatically upgrade to the new Cisco Secure Client. The way you connect remains the same, but we recommend updating before you travel and testing your connection.
Introducing Copilot Chat: Now Available to the KAUST Community
Copilot Chat is now live in the Microsoft 365 portal for the KAUST Community. Explore how this AI-powered assistant can help streamline your work, while remembering to use caution when sharing sensitive or confidential information and carefully review any AI-generated outputs.
New to KAUST or getting started with a service? Use these guides to quickly set up the tools you need and start working with confidence.
Access your courses and campus services so you can start studying and collaborating right away.
Stay up to date with important IT updates, service changes, and announcements. Check here to see what’s new, what’s changing, and anything that may affect your work, research, or studies.
14 June, 2026
Everyone at KAUST Has a Data Role. Here Is What Yours Actually Means.Four roles, no jargon. Understanding yours takes about five minutes and makes a real difference.
11 June, 2026
Think Before You Share: The Sharing Habits Worth FixingA few small habits are behind most data hygiene issues at KAUST. Here is what they look like and what to do instead.
10 June, 2026
Your Data Has a Classification. Do You Know What It Is?Every file, email, and document you work with at KAUST has a data classification level. Here's what the four levels mean in plain English, and why it matters every time you share something.
09 June, 2026
Review and Confirm Your Assigned IT DevicesKAUST IT is asking all community members who use a managed device to log in to the IT Assets portal, confirm their primary device, and report any discrepancies by July 31, 2026.
Quickly access some of the most commonly used IT resources. Find guides, tools, and services to help you work, connect, and get things done more efficiently at KAUST.
Whether you're working remotely, studying off campus, or travelling, find the tools, services, and guidance you need to stay connected to KAUST.
Explore training sessions, self-paced learning, and practical resources to help you get more from KAUST technology.
Find printers across campus and locate the nearest available device based on where you are.
Review supported operating systems and device requirements to ensure your device is compatible with KAUST services.
Need help or have a question? KAUST IT is here to support you. Choose the option that works best for you and we’ll help you get what you need.
