Upgrade to macOS Sequoia
KAUST IT is reminding all members of the KAUST community using Apple devices to upgrade to macOS Sequoia 15, the latest version supported at KAUST. This update ensures continued security, performance, and compatibility, as older versions such as Ventura are now out of support.
Cisco Secure Client: A New Look for KAUST VPN
Starting 29 September 2025, the Cisco AnyConnect VPN will automatically upgrade to the new Cisco Secure Client. The way you connect remains the same, but we recommend updating before you travel and testing your connection.
Introducing Copilot Chat: Now Available to the KAUST Community
Copilot Chat is now live in the Microsoft 365 portal for the KAUST Community. Explore how this AI-powered assistant can help streamline your work, while remembering to use caution when sharing sensitive or confidential information and carefully review any AI-generated outputs.
Reminder to upgrade to Windows 11 before Windows 10 support ends
Microsoft will end support for Windows 10 on October 14, 2025. After this date, Windows 10 devices will no longer receive security updates or may not connect securely to the KAUST network.
IT Travel Tips – Stay Connected and Secure While You're Away
Traveling soon? Make sure you’re set up for secure, seamless access to KAUST systems. Check your VPN, DUO, and device settings, and explore tools like OneDrive, Softphone, and mobile apps to stay connected on the go.
Global GPS-based time and location synchronization issue
We would like to inform you of a global issue currently affecting GPS-based time and location synchronization on some devices worldwide.
Get the best Wi-Fi Experience at home – Tips to improve your router performance
Update to KAUST Networks and Connectivity
Starting April 20, 2025, the University’s Network Service will be separated from the Residential Network Service in your homes.
Uni-Fi: Expansion to Building 1
After the successful launch of our state-of-the-art wireless connectivity service, Uni-Fi, in buildings 2 and 3, we are now thrilled to announce its expansion to building 1!
New to KAUST or using a service for the first time? Our Getting Started Guides help you hit the ground running. Each guide walks you through essential tools, services, and resources tailored to your role, so you can stay productive, connected, and supported from day one.
Stay informed with the latest announcements, service updates, and technology highlights from KAUST IT. We’ll keep you updated on what’s new, what’s changing, and how it impacts your work, research, or studies.
12 November, 2025
A scheduled change will take place at 8:00 PM on Thursday, November 13, 2025, to enhance security and permissions between KAUST’s Microsoft 365 environment and Formstack. After this update, some forms with OneDrive file upload integrations may require re-authentication or reconnection. This guide explains how to verify, reconnect, and test your OneDrive integration to ensure forms continue accepting uploads without interruption.
10 November, 2025
KAUST IT is reminding all members of the KAUST community using Apple devices to upgrade to macOS Sequoia 15, the latest version supported at KAUST. This update ensures continued security, performance, and compatibility, as older versions such as Ventura are now out of support.
09 November, 2025
When a colleague leaves KAUST, OneDrive often gets missed in the handover. This article explains the 60-day window, who receives access, and how managers and departing staff should move files into the right place for continued access and business continuity.
Quick access to some of our most popular resources. Find everything from our Work from Home guide and Microsoft 365 services at KAUST to tools that help you locate the nearest printer or choose the right operating system for your device.
Check out the IT Department's Work from Home Guide to help you smooth the process of learning to work remotely from home!
Did you know everyone at KAUST is provided a Microsoft 365 account with access to secure cloud storage through OneDrive and SharePoint?
As part of our green printing initiative, you can locate the nearest printer to your location by using this dashboard.
See which Operating Systems are supported by KAUST IT, whether you are running MacOS, Windows, or Linux.
Need help or have a question? KAUST IT is here to support you. Whether you prefer to open a ticket, visit us in person, or reach out by phone or chat, we’re ready to assist with your IT needs.
Do you have a technical issue or want to request an IT service? Let us help you!
