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Getting Started with IT at KAUST: A Guide for Students

Welcome to KAUST. As a student, you will use a range of digital tools to support your studies, research, communication, and collaboration. This guide will walk you through how to get started with your email, access learning platforms, store and share files, and get help when you need it.

1. KAUST Student Email

Your official KAUST email is hosted on Gmail through Google Workspace. You will use this email to receive university communications, access academic tools, and sign into services.

2. Getting Help from IT

If you need support or have questions about any technology service at KAUST, contact the IT Service Desk.

For remote desktop troubleshooting, use TeamViewer Quick Support. No installation or admin rights required:

3. Secure Access to KAUST Systems

DUO Two-Factor Authentication (2FA)

DUO is required for secure login to KAUST systems. You must set it up before accessing services like VPN or Microsoft 365.

KAUST VPN Access

If you are off campus or using a 4G connection, use VPN to access KAUST internal services.

On personal devices, log in to vpn.kaust.edu.sa to download the VPN client and follow on-screen setup instructions.

4. Learning Platforms and Academic Tools

Blackboard

Blackboard is used for assignments, course content, grades, and announcements.

Research Computing

Research Computing provides access to high-performance computing environments, data storage, and analysis tools.

Remote and Physical Workstations

Students can access powerful physical and virtual workstations for scientific work.

5. Collaboration and Productivity Tools

Google Workspace

Students can use Gmail, Google Drive, Docs, Sheets, Slides, and Meet.

Microsoft 365

Microsoft 365 includes Word, Excel, PowerPoint, Teams, and Outlook. You can use the web apps or download them to your device.

OneDrive

Each student receives 50 GB of cloud storage. Files are automatically backed up and accessible from any device.

OneDrive Student Guide

SharePoint Online

Use SharePoint to collaborate with teams or access department documents and shared spaces.

SharePoint Online Guide

Webex Softphone

Use Webex to make and receive calls using your KAUST phone extension on your computer or mobile device.

Webex Setup Guide

6. Final Reminders

  • Enroll in DUO 2FA early to avoid login issues
  • Bookmark key services like email, Blackboard, and the IT Website
  • Use OneDrive or Google Drive to back up your important files
  • Reach out to the IT Service Desk for help at any time

For more tutorials, training materials, and updates, visit the KAUST IT Website.