Getting Started with IT at KAUST

Welcome to KAUST! As you settle into your new role as a student, faculty member, or staff member, here’s everything you need to know to get started with KAUST IT services. Whether you're accessing essential tools, getting help, or learning new skills, this page will help you hit the ground running.

Get Help

Need support? KAUST IT is here for you.

• Service Desk: Call 910 or 012-808-0910
• Walk-In: Visit our walk-in support desk during business hours (8:00 AM to 5:00 PM, with a lunch break from 12:00 PM to 1:00 PM)
• IT Chatbot – VITA: You can log a ticket or ask a question using our chatbot, available in the bottom-right corner of this page. Off campus? Access it directly at vita.kaust.edu.sa.

Training & Resources

Explore the systems, applications, and platforms supported by KAUST IT. Visit the IT Training Academy to access helpful guides, tutorials, and videos — and to sign up for upcoming in-person training sessions.

Security & Policies

• Always lock your device and avoid sharing your credentials.
• Be cautious of phishing emails and unknown links.
• Visit the Information Security website for tips, tools, and guidance.
• Review IT policies and compliance standards at the KAUST Policy Portal.