KAUST email includes access to mail, calendar, directory, and contact tools. Depending on your role and account configuration, your email may be provided through either Outlook or Gmail.
KAUST currently operates two email platforms depending on role and affiliation. Students, researchers, and postdoctoral fellows use Gmail, while most staff and similar employee groups use Outlook. Faculty accounts may be configured on either platform. [oai_citation:1‡IT](https://it.kaust.edu.sa/i-want-to/setup-my-email)
| Group | Email Platform | Login |
|---|---|---|
| Students, Researchers, Postdoctoral Fellows | Gmail | Open Gmail |
| Staff, CWF, Consultants, PTSAs | Outlook | Open Outlook |
| Faculty | Outlook or Gmail, depending on account configuration | Open Outlook | Open Gmail |
| Service Providers and Visitors with approved access | Outlook | Open Outlook |
| Alumni | Gmail | Open Gmail |
Accounts are created automatically during onboarding for most community members. Additional or temporary accounts can be requested through the KAUST Connect Account Request Form.
If you are using a KAUST-issued device connected to the KAUST domain, Outlook typically configures automatically after sign-in with your KAUST credentials.
No manual server configuration is needed for standard access.
If you prefer setup instructions with screenshots, use one of the guides below. The current page links to Gmail setup PDFs for the Gmail app and the iPhone Mail app, plus Outlook setup resources for web, mobile, and modern authentication on iPhone.
Use KAUST People Search to look up contact details, job titles, office locations, email addresses, phone numbers, and reporting lines.
Follow the Email Signature Guide to create a consistent and professional signature aligned with KAUST branding.
The current page routes students to Academic Advisor or Registrar support, and routes staff-style groups to department administrators or the IT Service Desk.
These features are listed on the live page today.
Always sign in through the official Outlook or Gmail login pages linked above, and approve DUO prompts only when you are actively signing in.
| Policy | Limit |
|---|---|
| Recipient limit per email | 100 addresses |
| Email size limit, including attachments | 50 MB |
| Mailbox retention after offboarding | 30 days, after which recovery is not possible |
Passwords can be created or reset anytime through the KAUST Password Reset Portal.
Support is available Sunday to Thursday, 8:00 AM to 5:00 PM.
