Setup my email

Setting Up KAUST Email

KAUST provides email services as part of its integrated communication platform, which includes calendar, directory, and contact management. Access is granted automatically during onboarding for most members of the KAUST community and can be used across web, desktop, and mobile devices.

Email Platforms at KAUST

The email platform depends on your role at KAUST:

Group	Platform	Access Link
Faculty, Students, Researchers, Postdocs	Google Mail (Gmail)	mail.kaust.edu.sa
Staff, CWF, Consultants, PTSAs	Microsoft Outlook (Exchange)	email.kaust.edu.sa
Service Providers, Visitors (with approval)	Microsoft Outlook (Exchange)	email.kaust.edu.sa
Alumni	Google Mail (Gmail)	mail.alumni.kaust.edu.sa

Accounts are created automatically during onboarding. Additional or temporary accounts can be requested through the KAUST Connect Account Request Form.

Accessing KAUST Email

Via Web Browser:

Microsoft Outlook: email.kaust.edu.sa
Google Mail: mail.kaust.edu.sa
Alumni Mail: mail.alumni.kaust.edu.sa

On KAUST-managed devices:
If you're using a KAUST-issued device connected to the KAUST domain, Outlook will configure automatically. Just sign in with your KAUST credentials.

Setting Up Email on Mobile Devices

To configure KAUST email on a phone or tablet:

Download the Microsoft Outlook or Gmail app
Open the app and enter your KAUST email address
Enter your KAUST Connect password
Approve the login with DUO if prompted

No manual server configuration is needed for standard access.

Need to Look Up a Colleague or Department?

Use the KAUST People Search to find contact details, organization charts, and more.

Create a Professional Email Signature

Follow our Email Signature Guide to set up a consistent and professional email signature that aligns with KAUST branding.

Who to Contact for Email Setup Help

Staff, CWF, Consultants, and Postdocs: Contact your department administrator or the IT Service Desk if your credentials are missing.
Students: Reach out to your Academic Advisor or the Registrar’s Office.
Service Providers and Visitors: Submit a KAUST Connect Account Request to request or renew access.

Email Features and Security

Integrated calendar, directory, and contacts
Advanced spam and malware filtering
Quarantine management via the Self-Service Email Digest
DUO two-factor authentication support
Group and distribution list access via the Group Management Portal

Email Limits and Guidelines

Policy	Limit
Recipient limit per email	100 addresses
Email size limit (including attachments)	50 MB
Mailbox retention after offboarding	30 days (after which recovery is not possible)

Passwords can be created or reset anytime via the KAUST Password Reset Portal.

Support

Support is available Sunday to Thursday, 8:00 AM to 5:00 PM.

Call the IT Service Desk at 910 or +966 (12) 808-0910
Visit the Walk-in Support Desk in Building 14
Chat with VITA, the Virtual IT Assistant