The Information Technology Department follows a standard weekly change window from Thursday at 5:00 PM to Saturday at 8:00 PM. During this period, we carry out essential maintenance activities—including updates, upgrades, and system improvements—to keep KAUST’s digital services running securely and efficiently.
While every effort is made to minimize disruptions, some services may experience temporary slowdowns, intermittent issues, or brief outages during these maintenance windows.
Below, you’ll find a record of official IT Service Alerts shared with the KAUST community. These are also delivered directly to your KAUST email.
Below are the most recent IT alerts, including outages, service restorations, and scheduled maintenance.
26 June, 2025
Resolved Incident - HR, Finance, and Administrative SystemsThe earlier issue causing intermittent outages across several KAUST systems has been resolved. All affected services are now fully operational.
26 June, 2025
Unplanned Outage/Service Degradation - HR, Finance, and Administrative SystemsSeveral KAUST systems are currently experiencing intermittent outages, including HR, Finance, and Administrative services. Our IT team is investigating with SAP. Updates will be shared as available.
26 June, 2025
Planned Maintenance – Wireless Authentication Certificate Renewal and KAUST Systems MaintenanceKAUST IT will perform planned maintenance that includes renewing the wireless authentication certificate and updating core systems. A prompt to accept the new Wi-Fi certificate may appear when connecting to iCampus, Uni-Fi, or eduroam. Several administrative systems, such as HR, Finance, and IT services, will also be temporarily unavailable. It is recommended to save work and plan accordingly to avoid disruption.
20 June, 2025
Phishing Email Alert - [EXTERNAL] Turki Almadani shared ‘edamasolutionsKAUST IT and Information Security contained a phishing attack sent on 16 June 2025. Affected accounts were secured, and community members are advised to reset their password if they interacted with the email.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews, assesses, and schedules proposed IT changes to ensure service reliability and reduce risk. Each IT team nominates a representative to CAB, while the CAB Chair is appointed by the Chief Information Officer (CIO).
To learn more about the role of CAB and view related resources, visit the CAB Information Page.
For urgent or high-impact changes, the Emergency Change Advisory Board (ECAB) may be activated. ECAB ensures timely decisions for critical changes while safeguarding service stability.
All IT changes are reviewed under the Change Management process. If communication is needed, an IT Alert is published and shared with the KAUST Community.
Browse previous IT alerts, including past outages and scheduled maintenance.
