IT Alerts

A global Cloudflare outage is currently affecting many internet services and applications worldwide.

An upcoming update will enhance security between Formstack and Microsoft OneDrive, and some form owners may need to reconnect their integration. A KAUSTCentral 2FA enhancement is also planned, which will re-enable the option to receive verification codes via SMS.

Planned Maintenance on KAUST SAP Systems include: KAUST Password Reset Website, Vendor Invoice Management (VIM OpenText), SAP Content Management, SAC Connectivity, and SAP GUI access to SuccessFactors and SAP Support. Please read the alert for more details.

IT will implement new controls for Microsoft 365 third-party apps, plug-ins, and AI bots.

We are currently experiencing a service degradation affecting the KAUST Room Booking Service in the KAUST Portal.

Access to the KAUST Portal (portal.kaust.edu.sa) has been fully restored.

We are currently experiencing a service degradation affecting the KAUST Portal (portal.kaust.edu.sa).

We are currently experiencing a network connectivity issue, impacting both wired and wireless connections, in Building 2.

This week, KAUST IT will conduct a campus-wide network upgrade to improve performance.

Several maintenance activities are planned this week, including campus-wide Wi-Fi and network upgrades. Please review the schedule and impacts.

Normal access to the Task Center in the KAUST Portal has been restored. You may now access all functions as usual.

Some community members may experience intermittent access issues when using the Task Center in the KAUST Portal. The IT team is investigating and working to restore normal service as soon as possible.

We are performing a network maintenance activity that will impact several buildings on campus; please review for complete details.

Access to KAUST applications that require login with KAUST credentials (Single Sign-On) has now been fully restored.

Access to KAUST applications that require Single Sign-On (SSO) is currently unavailable. IT teams are working to restore access as quickly as possible.

Planned maintenance will take place on Thursday, 2 October 2025, affecting selected SAP services and causing a brief internet interruption during the Palo Alto firewall upgrade. Please review the details and plan your work accordingly.

Normal access to Task Center approvals on the KAUST Portal has now been restored. You may resume approving requests directly in Task Center.

Some approvals in Task Center are currently impacted. Our IT teams are working to restore the service as soon as possible.

Normal access to the Conference Room Booking service on the KAUST Portal has been restored.

The Conference Room Booking service on the KAUST Portal is currently unavailable. Our IT teams are working to restore the service as soon as possible.

KAUST IT is upgrading the VPN client from Cisco AnyConnect to Cisco Secure Client starting 29 September 2025. A Unified Communications SSL certificate renewal will also take place on 26 September, causing brief disruptions for WebEx SoftPhone, video conferencing, Teams, and Zoom. Community members are also advised not to upgrade to macOS Tahoe, as it is still in testing and not officially supported.

Normal access to the KAUST Portal (portal.kaust.edu.sa) has now been restored. You may resume normal operations on the KAUST Portal and its applications.

SAP is currently experiencing a degradation in their cloud services that is impacting several customers, including KAUST. As a result, the KAUST Portal (portal.kaust.edu.sa) is affected. Applications accessed through the portal may be slower than usual or temporarily unavailable.

Several IT maintenance activities are scheduled, including a campus network upgrade, application license server maintenance, and upcoming building-specific network upgrades. Expect short service interruptions, please review the details and plan ahead to avoid disruptions.

To keep your wireless service running smoothly, KAUST IT will carry out maintenance on the Uni-Fi wireless network on Thursday, 11 September 2025, 5:00 PM to 6:00 PM in Buildings 1, 2, 3, 9, 12, and Suliman S. Olayan Innovation and Entrepreneurship Institute (SSOIEI Building).

Services for the KAUST Procurement System (SAP ARIBA) have been restored and are now stable.

SAP systems may experience brief slowness on August 3. Please review the details and plan accordingly to minimize disruption.

All services on the KAUST Portal have been restored and are fully available, with the exception of the KAUST Procurement System (SAP ARIBA).

All services accessed through the KAUST Portal are currently unavailable.

We are currently experiencing a service disruption affecting the KAUST Procurement System (SAP ARIBA).

KAUST IT will be performing an emergency upgrade to network services affecting some residential areas tonight, Saturday, August 16, at 12:00 AM (midnight).

The intermittent access issues affecting the KAUST Portal (portal.kaust.edu.sa) have been stabilized. All services within the Portal are now operating normally.

We are currently experiencing intermittent access issues affecting the KAUST Portal (portal.kaust.edu.sa). All services within the Portal may be impacted.

The issue affecting Mobily business lines has been resolved. You can now once again activate data roaming bundles by sending the appropriate code via SMS to 901.

Network connectivity has now been restored in the affected residential areas. Both wired and wireless network services are back online.

We are currently experiencing network connectivity issues affecting both wired and wireless services in some residential areas on campus. Impacted homes may be unable to connect to the KAUST Network.

SAP systems may experience brief slowness on August 3. Please review the details and plan accordingly to minimize disruption.

The KAUST Visitors Management System (VMS) will be offline tonight from 10:00 PM to 4:00 AM. Gate delays expected.

The Task Center and Inbox services on the KAUST Portal have now been fully restored.

Task Center and Inbox services on the KAUST Portal are currently unavailable.

This week’s IT maintenance includes scheduled downtime for the Visitors Management System (VMS) from July 29 to 30, license server maintenance affecting key applications on July 24 to 25, and a network switch upgrade in residential areas from July 28 to 31 that may cause a brief 10 to 15 minute outage. Additionally, SAP systems may experience brief slowness on July 20. Please review the details and plan accordingly to minimize disruption.

Network connectivity has now been restored in the affected residential areas. Both wired and wireless network services are back online.

We are currently experiencing network connectivity issues affecting both wired and wireless services in some residential areas on campus. Impacted homes may be unable to connect to the KAUST Network.

Mobily is facing a nationwide issue preventing activation or deactivation of roaming and data packages via SMS (901) for all business lines, including KAUST. Until resolved, users should contact KAUST IT via phone, in person, or through the VITA chatbot for assistance. KAUST IT is monitoring the situation and will provide updates.

Scheduled maintenance will affect licensed software access on 24–25 July, and SAP-related systems may experience brief slowness on 20 July. Please review the impact and recommended actions to avoid service interruptions.

The KAUST Portal (portal.kaust.edu.sa) service has been fully restored, after the brief service degradation communicated earlier this afternoon.

We are currently experiencing a service degradation affecting the KAUST Portal (portal.kaust.edu.sa). You may be unable to access the site at this time.

KAUST IT will perform planned maintenance that includes a routine security update to the system supporting the Visitor Management System (VMS). Gate access and campus operations will not be affected.

KAUST IT will apply Microsoft’s June 2025 security updates as part of routine maintenance. You may be prompted to restart your computer to complete the update.

KAUST IT and Information Security contained a phishing attack sent on 16 June 2025. Affected accounts were secured, and community members are advised to reset their password if they interacted with the email.

Several KAUST systems are currently experiencing intermittent outages, including HR, Finance, and Administrative services. Our IT team is investigating with SAP. Updates will be shared as available.

KAUST IT will perform planned maintenance that includes renewing the wireless authentication certificate and updating core systems. A prompt to accept the new Wi-Fi certificate may appear when connecting to iCampus, Uni-Fi, or eduroam. Several administrative systems, such as HR, Finance, and IT services, will also be temporarily unavailable. It is recommended to save work and plan accordingly to avoid disruption.

The earlier issue causing intermittent outages across several KAUST systems has been resolved. All affected services are now fully operational.