17 July, 2025
KAUST Community,
Please find below the planned IT maintenance activities that may affect access to IT services. Kindly review the impact and follow the recommended actions to avoid any disruption.
When: Thursday, 24 July at 8:00 PM to Friday, 25 July at 4:00 AM
Impact: No access to licensed applications during this time
Action required:
Please do not open or use any licensed applications during the maintenance window.
If already in use, please save your work and close the application before 8:00 PM on Thursday.
Affected Applications (alphabetical):
Abaqus | Agilent ADS | Agisoft |
Ansys | AspenPlus | ATK |
AutoCAD | Avizo | Beicip |
Cadence | ChemCAD | Chemkin-Pro |
CMG | COMSOL-CKL | COMSOL-FNL |
Converge | Concerto | Coventorware-MEMS |
CST Studio | DCV-NICE | Discovery Studio |
Dymola | Eclipse | ENVI |
Esteco (FRONTIER) | Faro | Forte |
Fujitsu | Gabi | Geomechanics |
GeoMagic | GeoWatch | Genious |
Gproms | GridPro | GT-Suite |
Halliburton | Hypermesh | IDL |
Intel Compilers | Jewelsuite | Kappa |
NI-LabVIEW | Maple | Mathcad |
Material Studio | Mathematica | MATLAB |
MDCS | Mentor | Mestrenova |
Minitab | Move | Neuralog |
Nvidia | NX-Ideas | Nice-DCV |
Origin Pro | Olga | Paleoscan |
Petrel | PGI Compilers | PLEXIM |
Pointwise | PVTsim | SolidWorks |
Synopsys | SIM Center | Trelis |
TannerEDA | Tecplot | Techlog |
Topspin | Totalview | Unisim |
VSIM | Xilinx |
When: Sunday, 20 July, from 1:00 AM to 5:00 AM
Impact: Brief slowness or temporary unavailability (up to 15 minutes)
Action required:
Systems that may be affected:
HR Connect – HR system | Ariba – Finance and Procurement |
Government Affairs & Security | Business Taxi Booking |
Phone Billing | Data Center Work Permit |
Food Request | Cost Distribution |
Phone Request | IT Asset Management & Transfer |
Business Case Application | Facility Invoice Management |
View all current and past IT alerts:
https://it.kaust.edu.sa/news---updates/it-alerts
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at
it.kaust.edu.sa or vita.kaust.edu.sa.
KAUST IT
it.kaust.edu.sa