IT Alerts

KAUST IT will be performing an emergency upgrade to network services affecting some residential areas tonight, Saturday, August 16, at 12:00 AM (midnight).

The intermittent access issues affecting the KAUST Portal (portal.kaust.edu.sa) have been stabilized. All services within the Portal are now operating normally.

We are currently experiencing intermittent access issues affecting the KAUST Portal (portal.kaust.edu.sa). All services within the Portal may be impacted.

The issue affecting Mobily business lines has been resolved. You can now once again activate data roaming bundles by sending the appropriate code via SMS to 901.

Network connectivity has now been restored in the affected residential areas. Both wired and wireless network services are back online.

We are currently experiencing network connectivity issues affecting both wired and wireless services in some residential areas on campus. Impacted homes may be unable to connect to the KAUST Network.

SAP systems may experience brief slowness on August 3. Please review the details and plan accordingly to minimize disruption.

The KAUST Visitors Management System (VMS) will be offline tonight from 10:00 PM to 4:00 AM. Gate delays expected.

The Task Center and Inbox services on the KAUST Portal have now been fully restored.

Task Center and Inbox services on the KAUST Portal are currently unavailable.

This week’s IT maintenance includes scheduled downtime for the Visitors Management System (VMS) from July 29 to 30, license server maintenance affecting key applications on July 24 to 25, and a network switch upgrade in residential areas from July 28 to 31 that may cause a brief 10 to 15 minute outage. Additionally, SAP systems may experience brief slowness on July 20. Please review the details and plan accordingly to minimize disruption.

Network connectivity has now been restored in the affected residential areas. Both wired and wireless network services are back online.

We are currently experiencing network connectivity issues affecting both wired and wireless services in some residential areas on campus. Impacted homes may be unable to connect to the KAUST Network.

Mobily is facing a nationwide issue preventing activation or deactivation of roaming and data packages via SMS (901) for all business lines, including KAUST. Until resolved, users should contact KAUST IT via phone, in person, or through the VITA chatbot for assistance. KAUST IT is monitoring the situation and will provide updates.

Scheduled maintenance will affect licensed software access on 24–25 July, and SAP-related systems may experience brief slowness on 20 July. Please review the impact and recommended actions to avoid service interruptions.

The KAUST Portal (portal.kaust.edu.sa) service has been fully restored, after the brief service degradation communicated earlier this afternoon.

We are currently experiencing a service degradation affecting the KAUST Portal (portal.kaust.edu.sa). You may be unable to access the site at this time.

KAUST IT will perform planned maintenance that includes a routine security update to the system supporting the Visitor Management System (VMS). Gate access and campus operations will not be affected.

KAUST IT will apply Microsoft’s June 2025 security updates as part of routine maintenance. You may be prompted to restart your computer to complete the update.

KAUST IT and Information Security contained a phishing attack sent on 16 June 2025. Affected accounts were secured, and community members are advised to reset their password if they interacted with the email.

Several KAUST systems are currently experiencing intermittent outages, including HR, Finance, and Administrative services. Our IT team is investigating with SAP. Updates will be shared as available.

KAUST IT will perform planned maintenance that includes renewing the wireless authentication certificate and updating core systems. A prompt to accept the new Wi-Fi certificate may appear when connecting to iCampus, Uni-Fi, or eduroam. Several administrative systems, such as HR, Finance, and IT services, will also be temporarily unavailable. It is recommended to save work and plan accordingly to avoid disruption.

The earlier issue causing intermittent outages across several KAUST systems has been resolved. All affected services are now fully operational.