Chat with an IT Agent
Start a live chat through VITA and connect directly with an IT Service Desk agent. You’ll be chatting with a real person who can help resolve your issue in real time.
Availability: Every day, 8:00 AM to 5:00 PM, including weekends and holidays
Your Ideas. The Future of KAUSTCentral.
Be part of a creative Design Thinking session where the KAUST community comes together to rethink and redesign KAUSTCentral. Bring your perspective, collaborate with others, and help shape the next generation of the app.
Before You Travel: Quick IT Tips to Make Your Break Hassle Free
Whether you are flying home, exploring new places, or working remotely, a few small steps can help ensure your KAUST access stays secure and reliable while you are away.
Cisco Secure Client: A New Look for KAUST VPN
Starting 29 September 2025, the Cisco AnyConnect VPN will automatically upgrade to the new Cisco Secure Client. The way you connect remains the same, but we recommend updating before you travel and testing your connection.
Introducing Copilot Chat: Now Available to the KAUST Community
Copilot Chat is now live in the Microsoft 365 portal for the KAUST Community. Explore how this AI-powered assistant can help streamline your work, while remembering to use caution when sharing sensitive or confidential information and carefully review any AI-generated outputs.
New to KAUST or getting started with a service? Use these guides to quickly set up the tools you need and start working with confidence.
Access your courses and campus services so you can start studying and collaborating right away.
Stay up to date with important IT updates, service changes, and announcements. Check here to see what’s new, what’s changing, and anything that may affect your work, research, or studies.
22 April, 2026
Copilot is no longer available inside some Microsoft 365 apps. Here’s what changed, what it means for you, and what KAUST IT is rolling out next.
21 April, 2026
Macros can save time and automate repetitive work, but they can also carry real risk. Here’s what that means for you and what to do when a macro-enabled file is blocked.
05 April, 2026
A few simple habits can help you manage access, reduce clutter, and keep shared files easier to find, use, and trust.
Quickly access some of the most commonly used IT resources. Find guides, tools, and services to help you work, connect, and get things done more efficiently at KAUST.
Work remotely with confidence using our step-by-step guide to setting up your home workspace.
Build your skills and get more out of the tools available at KAUST with training sessions, guides, and practical resources.
Find the nearest printer quickly and easily based on your location across campus.
Check which operating systems are supported at KAUST and ensure your device is compatible.
Need help or have a question? KAUST IT is here to support you. Choose the option that works best for you and we’ll help you get what you need.
