IT Listens
Your feedback helps us improve IT services across KAUST. Tell us what’s working, what’s not, and what we can do better.
Why your feedback matters
- Helps us identify gaps and improve services
- Highlights what is working so we can build on it
- Improves reliability and responsiveness across IT
- Guides where we invest time and resources
What you can share
- Your experience with IT services or support
- Suggestions to improve tools, systems, or processes
- Things that are working well and that you’d like us to keep doing
- Frustrations, concerns, or anything else you want IT to hear
Where we gather feedback
IT Service Desk interactions and tickets
Meeting room and classroom technology
The IT website and digital services
Emails after incidents or service requests
VITA, the IT virtual assistant
How we handle your feedback
Feedback is not anonymous, but it is anonymized during internal review to ensure fairness. We only reconnect your name if we need to follow up or close the loop with you directly.
