IT Listens
Your feedback helps us improve IT services across KAUST. Tell us what’s working, what’s not, and what we can do better.
Share your feedback
Quick, simple, and helps us improve your experience.
Provide Feedback
Why your feedback matters
- Helps us identify gaps and improve services
- Highlights what is working well so we can build on it
- Improves reliability and responsiveness across IT
- Guides where we invest time and resources
What you can share
- Your experience with IT services or support
- Suggestions to improve tools, systems, or processes
- Positive experiences you’d like us to continue
Where we gather feedback
- IT Service Desk interactions and tickets
- Walk-in support visits
- Meeting room and classroom technology
- The IT website and digital services
- Emails after incidents or service requests
- VITA, the IT virtual assistant
How we handle your feedback
Feedback is not anonymous, but it is anonymized during internal review to ensure fairness. We only reconnect your name if we need to follow up or close the loop with you directly.
