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IT Listens

Your feedback helps us improve IT services across KAUST. Tell us what’s working, what’s not, and what we can do better.

Share your feedback

Whether something worked brilliantly or made your day unnecessarily interesting, we want to hear about it.

Provide Feedback

Need help with something instead? Contact KAUST IT

Why your feedback matters

Helps us identify gaps and improve services.
Shows us what is working so we can build on it.
Helps improve the reliability and responsiveness of IT services.
Helps guide where we focus our time and resources.

What you can share

Your experience with IT services or support.
Ideas for improving tools, systems, or processes.
Things that are working well and that you’d like us to keep doing.
Frustrations, concerns, or anything else you want IT to hear.

Where we gather feedback

We listen across different IT touchpoints, not just through this form.

Service Desk
Interactions and service requests
Walk-in support
Feedback from in-person support visits
Learning spaces
Meeting room and classroom technology
Digital experience
The IT website and digital services
Follow-up surveys
After incidents or service requests
VITA
Feedback through the IT virtual assistant

How we handle your feedback

Feedback is not anonymous. During internal review, identifying information is removed where possible so feedback can be considered fairly. We will only reconnect it to you if we need more information or want to follow up directly.