KAUST Community,

Please find below the planned IT maintenance activities that may affect access to IT services. Kindly review the impact and follow the recommended actions to avoid any disruption.

SAP System Maintenance

When: Sunday, August 3 from 1:00 AM to 5:00 AM
Impact: Brief slowness or temporary unavailability (up to 15 minutes)

Action required:

• Save your work and log out of affected systems before the maintenance begins.
• Avoid starting new tasks or transactions during the maintenance window.
• If a system is unresponsive, wait 5 to 10 minutes and try again.

Systems that may be affected:

• HR Connect – HR system
• Ariba – Finance and Procurement
• Government Affairs and Security
• Business Taxi Booking
• Phone Billing
• Data Center Work Permit
• Food Request
• Cost Distribution
• Phone Request
• IT Asset Management and Transfer
• Business Case Application
• Facility Invoice Management

Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at vita.kaust.edu.sa.

KAUST IT
it.kaust.edu.sa