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IT Service Locations & Operating Hours

KAUST IT Walk-In Support Desk

Official KAUST IT support
Location: Building 14, Level 2 (Ground Floor)
Hours: Sunday – Thursday, 8:00 AM – 5:00 PM
Lunch break: 12:00 PM – 1:00 PM
Ramadan hours: Sunday – Thursday, 10:00 AM – 4:00 PM
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Notes

The Walk-In Support Desk is closed on official KAUST holidays and national holidays. No appointment is required; support is available on a first-come, first-served basis.

KAUST IT Service Catalog

For Academic or Business needs, explore the full range of KAUST IT services in the Service Catalog.

Browse the Service Catalog

On-Campus Service Partners

The following services are operated by external vendors, not KAUST IT. They support personal devices and personal phone lines only. For Academic or Business device support, please contact the KAUST IT Service Desk.

Zenith Arabia logo
Personal Devices Only

IT Store (Zenith Arabia)

Location: Building 2, Room 2251
Regular hours: Sunday – Thursday, 8:00 AM – 5:00 PM
Ramadan hours: Sunday – Thursday, 10:00 AM – 3:30 PM

Services

  • Hardware purchases
  • Accessories
  • Warranty services
  • Limited on-site repair

Available to all members of the KAUST community. For Academic or Business devices, contact the KAUST IT Service Desk.

Mobily logo
Personal Lines Only

Mobily

Location: Building 14, Level 2 (Ground Floor)
Website: mobily.com.sa
Regular hours: Sunday – Thursday, 8:00 AM – 3:00 PM
Ramadan hours: Sunday – Thursday, 10:00 AM – 4:00 PM

Services

  • Mobile services
  • SIM replacements
  • Plan upgrades
  • Account support for personal lines