Contact IT Support

 

 

 

 

Update your Devices

 

Keep Your Device Updated – Restart When Prompted

KAUST IT updates your device regularly to ensure security, performance, and compatibility. However, for updates to take full effect, you need to restart your device when prompted.

 

What You Need to Do

  • Accept update prompts on your device
  • Restart your machine as soon as possible

This applies to all KAUST-supported Windows and macOS devices.

Here’s what update prompts may look like:

Windows
Windows Update Screenshot
macOS
macOS Update Screenshot

 

Before You Travel

Restart and update your device while on campus. If issues arise, our team can support you directly.

 

Need Help?

  • Visit the IT Walk-In Desk (Building 14, Level 2)
  • Chat with VITA, our Virtual Assistant
  • Call the IT Service Desk: 012-808-0910 (910)

For OS version details and support timelines, visit the Operating Systems page.