DocuSign is an electronic signature platform used at KAUST to send, sign, and manage documents digitally. It allows documents to be securely reviewed and signed online without printing, scanning, or emailing attachments.
DocuSign also provides a clear audit trail showing who signed the document and when it was completed.
Use DocuSign when you need a formal digital signature or approval on a document.
DocuSign is commonly used for:
DocuSign uses KAUST Single Sign-On (SSO).
You can access DocuSign here:
Multi-factor authentication may be required when signing in from outside the KAUST network.
VPN or a KAUST-managed device is not required.
DocuSign access must be requested through the IT Service Desk.
If you need a DocuSign account, submit a request through the IT support portal.
Be ready to provide:
Before sending a document for signature, confirm the following:
Taking a moment to check these items prevents delays and the joyless ritual of resending documents later.
DocuSign will notify recipients by email.
Recipients generally do not need a DocuSign account to sign.
Once all required signatures are completed, the document will be finalized.
DocuSign allows you to track the progress of documents you send.
| Possible Status | What It Means |
|---|---|
| Sent | The document has been sent to recipients |
| Delivered | The document has reached the recipient |
| Viewed | The recipient has opened the document |
| Signed | One or more signatures have been completed |
| Completed | All required signatures are complete |
You can also open the document history to see the full timeline of activity. This helps identify whether follow-up is needed.
If you send the same document regularly, you can create a reusable template.
Templates can save:
Templates are especially useful for recurring approvals, HR documentation, and operational forms.
Recipients generally do not need a DocuSign account to sign a document.
DocuSign guides recipients through each required field, which is refreshingly civilized.
Some common issues when using DocuSign include:
Careful preparation usually prevents these issues, which is annoyingly sensible but true.
Additional learning resources are available through the DocuSign Support Center.
You'll receive an email from DocuSign on behalf of the sender. Click to review and complete your signature.
Use DocuSign eSignature to upload a file, set recipients, and send it for signature in just a few easy steps.
Yes, visit the DocuSign training page to explore step-by-step video tutorials on how to send and sign documents.
Explore all training guides, FAQs, and how-to resources on the DocuSign support page to get started quickly.
