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What is the personal Wi-Fi network

This will be a housing unit specific, personal Wi-Fi Network (SSID). You will control access to it.

You will be able to set up the Wi-Fi's name, the password, and other features found in personal use wireless networks.

This network will allow you to connect household personal smart devices, appliances, gaming consoles or any other device that usually do not work on an enterprise network (i.e., iCampus and Guest).

The guide to set it up will be provided with the access point, guide can be found here

 

The two can work together, but it is not recommended by us as it may cause interference between the two setups. If you choose to use both wireless setups, make sure not to use the same SSID name between them.

What does the light (LEDs) on my access point mean?

Green (Slow Blink) Access Point starting up.

Green (Fast Blink) Access Point operational with no clients connected.

Green (Steady) Access Point operational with client(s) connected.

Green, Red, Amber (Alternating) Access Point retrieving network configuration.

Amber (Blinking) Software upgrade in progress.

Red Contact IT Helpdesk for support.

Not at this time.

The device is powered over the network, the network port might be inactive. Connect to a port that has already been activated or used in past. You can request a port activation through the IT ServiceDesk

If the device itself is damaged, please contact the IT ServiceDesk to request a replacement

As a general rule, place the devices in and around the areas where you are most likely to use the wireless network. Click here for the IT recommended layout per residence type.
HSE has published an article on the Cellular Technology.
Follow this link
Please contact IT ServiceDesk. The device password is only known by the person who set it the first time, the only way to reset it is to factory reset the device.
We do not recommend using this feature. You are already within the secure University network.
Follow this link
The device is powered through the network cable. Unplug the cable and plug it back in, this will reboot the device.
Unplug the device network cable, move it to the desired location and plug it back in into the new network port. If the device does not power on, you may need to contact IT to activate the network port. Please check here for suggested locations.
Please contact us to ensure we update our records to the new location before you move as the devices may not work in your new residence.

There are two ways to log in to your device:

1. Scan the QR code printed on the back of the Access Point. 2. By browsing to https://HAP-XXXX.kaust.edu.sa, where XXXX is the ID of the device.

(Note: If this is your first time accessing the device, make sure that you are connected to the personal SSID)

(Note: if you are unable to access the device via the above ways, please contact IT Helpdesk for further support.)

Please contact IT ServiceDesk.
For any unit that is larger than a bedroom apartment, one unit will be not enough to provide full coverage. Refer to the residential coverage maps.

Make sure that the SSID names and password are identical across the access points you have. This is very similar to what happens as you walk down the campus or an office. There might be a slight interruption while your mobile device adjusts.

Please check here to learn how to configure SSID

Please check the following:

Is the device connected to the wall?

Is the device powered on?

IS the device's led green?

Do you see available wireless networks on your device?

Are you entering the correct username/password?

If you are still having problems, please contact the IT ServiceDesk

No, the phone does not supply sufficient power to turn on the access point. You need to connect it directly into the network port in the wall.
Casting only supported in personal SSID, make sure you are connected to it, and that the device you are trying to cast to is connected and allows the casting from other devices. If problem persists contact us.