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macOS at KAUST

Keeping your Mac on a current, supported version of macOS helps keep it secure and connected to the KAUST network. On a KAUST-managed Mac, operating system upgrades are provided through Self Service+.

Before you begin

Give yourself enough time for the upgrade to finish, and make sure your Mac is ready before you start.

Connect to power
Keep your Mac plugged in throughout the upgrade.
Use a stable connection
Make sure you have reliable network and internet access.
Back up important files
Use an external drive or a reliable cloud service before a major upgrade.
Not sure which macOS version you have? Open the Apple menu in the top-left corner and choose About This Mac. You will see the macOS name and version installed on your device.

Upgrade through Self Service+

KAUST-managed Macs receive supported macOS upgrades through Self Service+. You do not need administrator rights.

1 Open Self Service+ from the Applications folder, or press Command + Space and search for Self Service+.
2 Browse the Catalog, or search for the macOS upgrade currently offered to your device.
3 Select the upgrade and follow the on-screen prompts.
4 Keep your Mac connected to power and allow the process to finish. A major macOS upgrade can take some time and will restart your device.

To see which macOS version is currently supported at KAUST, check the Operating Systems page.

Don't see an upgrade?

If Self Service+ does not offer a macOS upgrade, do not install a different macOS version another way. There may be a compatibility, device-management, or hardware reason why an upgrade is not currently available.

Let IT check your Mac first

Contact IT so we can check what is available for your device. If the Mac is too old to run a supported macOS, we can help you understand the next step.

KAUST-provided Mac

If replacement is required, contact your divisional business manager and see KAUST IT Managed Devices for the available options.

Personal Mac

A Mac that cannot run a supported operating system may be blocked from the KAUST network under the KAUST Minimum Security Standard. Contact IT for guidance.

Need help?

If you are unsure which upgrade to install, cannot see an upgrade in Self Service+, or run into a problem, KAUST IT can help.

Chat with VITA, anytime
Walk in: Building 14, Ground Floor (Level 2)
910 on campus, or +966 (12) 808-0910

For the macOS versions currently supported at KAUST and their support timelines, see the Operating Systems page.