IT Alert – KAUST Portal Service Degradation

23 September, 2025

KAUST Community,

SAP is currently experiencing a degradation in their cloud services that is impacting several customers, including KAUST. As a result, the KAUST Portal (portal.kaust.edu.sa) is affected. Applications accessed through the portal may be slower than usual or temporarily unavailable.

Impacted Services:

  • KAUSTCentral
  • HR Connect
  • Ariba (Finance and Procurement)
  • Government Affairs and Security services
  • Business Taxi Booking
  • Phone Billing
  • Data Center Work Permit Application
  • Food Request
  • Cost Distribution
  • Phone Request
  • IT Asset Management and Transfer
  • Business Case Application
  • Facility Invoice Management
  • Room Bookings
  • Task Center

We are working to restore normal access to the KAUST Portal and appreciate your patience while we bring services back to normal. We are in contact with SAP for updates.