IT Alert - Service Degradation – Palms Residential Neighborhood Network

28 November, 2025

KAUST Community,

We are currently investigating a potential issue affecting the Palms residential network area. Community members in this neighborhood may experience periods of slowness or disturbances with:

  • Home phone lines
  • Network connectivity to campus services
  • Internet access

Our IT teams are working to identify the cause and restore normal service as quickly as possible.

We will share updates as more information becomes available. Thank you for your patience.

KAUST IT

it.kaust.edu.sa