Planned Maintenance - Cellular Network Campus Level 0, Data Center Firewall, and Application License Server Maintenance

04 December, 2025

KAUST Community,

Several planned maintenance activities are scheduled that may impact connectivity and access to services. Please review the details below.

1. Cellular Network Maintenance: Campus Level 0 - Spine Area (Data Center UPS Maintenance Activity)

When: Sunday, 7 December 2025, from 6:00 PM to 10:00 PM

Impact:
Telecom network services in the Campus Level -0 Spine Area will be unavailable during this maintenance window. This includes mobile data and voice services for all mobile providers within the affected zone.

Action required:

  • Plan for limited or no mobile connectivity if you will be in the Level -0 Spine Area during this time.
  • Connect to Uni-Fi and iCampus where available for critical activities.
 

2. Data Center Firewall Maintenance: Intermittent Disruption

When: Thursday, 4 December 2025, from 5:00 PM to 9:00 PM

Impact:
There will be an intermittent service disruption of up to 30 minutes during this window. This will affect services hosted in the KAUST data center.

Action required:

  • If you are using services hosted in the KAUST data center during this time, please be aware of potential brief interruptions.
  • Where possible, plan critical activities outside of this maintenance window.
 

3. Reminder: Software License Server Maintenance

Software License Server Update: Application License Server Maintenance

When: Thursday, 4 December 2025 at 8:00 PM to Friday, 5 December 2025 at 4:00 AM

Impact:
No access to licensed applications during this time.

Affected applications (alphabetical):

Abaqus, Agilent ADS, Agisoft, Ansys, AspenPlus, ATK, AutoCAD, Avizo, Beicip, Cadence, ChemCAD, Chemkin-Pro, CMG, COMSOL-CKL, COMSOL-FNL, Converge, Concerto, Coventorware-MEMS, CST Studio, DCV-NICE, Discovery Studio, Dymola, Eclipse, ENVI, Esteco (FRONTIER), Faro, Forte, Fujitsu, Gabi, Geomechanics, GeoMagic, GeoWatch, Genious, Gproms, GridPro, GT-Suite, Halliburton, Hypermesh, IDL, Intel Compilers, Jewelsuite, Kappa, NI-LabVIEW, Maple, Mathcad, Material Studio, Mathematica, MATLAB, MDCS, Mentor, Mestrenova, Minitab, Move, Neuralog, Nvidia, NX-Ideas, Nice-DCV, Origin Pro, Olga, Paleoscan, Petrel, PGI Compilers, PLEXIM, Pointwise, PVTsim, SolidWorks, Synopsys, SIM Center, Trelis, TannerEDA, Tecplot, Techlog, Topspin, Totalview, Unisim, VSIM, Xilinx.

Action required:

  • Please do not open or use any licensed applications during the maintenance window.
  • If already in use, please save your work and close the application before 8:00 PM on Thursday.

Need help?

Contact the IT Service Desk at 910 or +966 (12) 808 0910 during business hours, or use our virtual assistant VITA at it.kaust.edu.sa.

KAUST IT