KAUST Community,

Please find below the planned IT maintenance activities that may affect access to IT services. Kindly review the impact and follow the recommended actions to avoid any disruption.

KAUST Visitors Management System (VMS)

Action required:

For KAUST Community Members (with KAUST ID):

• Carry your physical KAUST ID if possible.
• Alternatively, take a screenshot of your Digital ID from KAUST Central or access it directly at vms.kaust.edu.sa/DigitalID.
• To reduce gate delays, residents are encouraged to remain on campus during this period unless travel is essential.

For Business Visits:

• New business visit requests cannot be submitted during the downtime.
• Please submit all access requests ahead of time.
• For urgent visitor needs during the outage, email VisitorCenter@KAUST.EDU.SA.
• The Security Team at the Visitor Office (Gate 1) will assist with manual entry procedures.

Please note that Personal Visits will not be affected by the maintenance.

View all current and past IT alerts.

Need help?

Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.

You can also log a ticket using our virtual assistant, VITA, at it.kaust.edu.sa or vita.kaust.edu.sa.

KAUST IT

it.kaust.edu.sa