IT Alert - Service Degradation – KAUST IT & FM Chatbots Unavailable

16 January, 2026

KAUST Community,

The IT Chatbot and Facilities Management (FM) Chatbot are currently unavailable.

Our teams are actively working to restore these services. In the meantime, please use the contact options below for assistance:

  • IT support:
    Call 012-808-0910 or 910
  • Facilities Management support:
    Call 012-808-0959 or 959
    For emergencies, please call 012-808-0911 or 911

We appreciate your patience and will share updates once services are restored.

KAUST IT
it.kaust.edu.sa