IT Alert - Service Restoration: KAUST Portal and Chatbot Services

16 January, 2026

KAUST Community,

All services accessed through the KAUST Portal, as well as the KAUST IT Chatbot and Facilities Management (FM) Chatbot, are now available again.

Services have been restored and are operating normally. You may resume using the chatbots via the following channels:

Thank you for your patience during the disruption.

If you experience any further issues, please contact:

  • IT Service Desk: 012-808-0910 or 910
  • Facilities Management: 012-808-0959 or 959
  • For emergencies: 012-808-0911 or 911

KAUST IT
it.kaust.edu.sa