KAUST Community,

KAUST’s multi-factor authentication service, DUO, is currently experiencing an issue with issuing DUO passcodes via the SMS option.

Until this issue is resolved, academic and business community members are requested to authenticate using one of the following alternatives:

• A DUO Mobile push notification by typing push
• A 6-digit passcode generated from the DUO Mobile app

Please avoid using the SMS passcode option until further notice.

Our teams are actively monitoring the situation and working with the vendor. An update will be shared once the issue is resolved.

Regards,
KAUST IT