KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable and performing well.
Please review the schedule and expected impacts below.
| Activity
| Details
|
|---|
| DUO Agent Update
| When:
Thursday, 22 January, 2026 9:00 PM to 10:00 PM Impact:
During this window, DUO authentication may be intermittently unavailable while the DUO Agent is being updated. Action Required:
If you face any issues signing in, please wait a few minutes and try again, or retry after the maintenance window has completed. |
| kaustfiles.kaust.edu.sa Server Upgrade and Migration
| When:
Friday, January 23, 2026 8:00 AM to Sunday, January 25, 2026, 8:00 AM Impact:
All files hosted on kaustfiles.kaust.edu.sa will be unavailable during the maintenance window.
This upgrade involves backend server improvements to enhance reliability and performance. Action Required:
Please ensure you plan your work accordingly and avoid relying on files stored on kaustfiles.kaust.edu.sa during this period.
Once the upgrade is complete, you will be able to access your files again using the same address. |
| Self-Service on macOS Upgrade to Self-Service+
| When:
Thursday, January 29, 2026 Impact:
KAUST IT will roll out an update to the Self-Service application on KAUST-managed macOS laptops and desktops.
The application will automatically upgrade to Self-Service+.
Functionality remains the same; however, the application name, icon, and interface will be updated.
You may notice the old Self-Service icon in your Dock stop working or appear as a question mark until the new icon is pinned.
Action Required:
No action is required.
If the old Dock icon stops working, open Self-Service+ from Launchpad or Applications and pin it to your Dock.
You may remove the old icon if it remains visible.
|
| Duo Mobile Application Update
| When:
Update before February 2, 2026 Impact:
KAUST IT recommends keeping the Duo Mobile application up to date on all mobile devices.
Version numbers may differ depending on your device type.
The key requirement is to ensure the app is up to date.
Action Required:
Update the Duo Mobile app from the Apple App Store or Google Play Store.
Keeping mobile applications updated ensures access to the latest features, security updates, and bug fixes.
|
| Application License Server Maintenance
| When:
Thursday, January 22, 2026, 8:00 PM to Friday, January 23, 2026, 4:00 AM Impact:
No access to licensed applications during this time. Action Required:
Please do not open or use any licensed applications during the maintenance window.
If already in use, please save your work and close the application before 8:00 PM on Thursday.
Affected Applications (alphabetical): - Abaqus
- Agilent ADS
- Agisoft
- Ansys
- AspenPlus
- ATK
- AutoCAD
- Avizo
- Beicip
- Cadence
- ChemCAD
- Chemkin-Pro
- CMG
- COMSOL-CKL
- COMSOL-FNL
- Converge
- Concerto
- Coventorware-MEMS
- CST Studio
- DCV-NICE
- Discovery Studio
- Dymola
- Eclipse
- ENVI
- Esteco (FRONTIER)
- Faro
- Forte
- Fujitsu
- Gabi
- Geomechanics
- GeoMagic
- GeoWatch
- Genious
- Gproms
- GridPro
- GT-Suite
- Halliburton
- Hypermesh
- IDL
- Intel Compilers
- Jewelsuite
- Kappa
- NI-LabVIEW
- Maple
- Mathcad
- Material Studio
- Mathematica
- MATLAB
- MDCS
- Mentor
- Mestrenova
- Minitab
- Move
- Neuralog
- Nvidia
- NX-Ideas
- Nice-DCV
- Origin Pro
- Olga
- Paleoscan
- Petrel
- PGI Compilers
- PLEXIM
- Pointwise
- PVTsim
- SolidWorks
- Synopsys
- SIM Center
- Trelis
- TannerEDA
- Tecplot
- Techlog
- Topspin
- Totalview
- Unisim
- VSIM
- Xilinx
|
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at
it.kaust.edu.sa
or
vita.kaust.edu.sa.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
