Scheduled Maintenance: Network and Wi-Fi Updates, Backup, GitLab, SAP, and Identity Services

30 April, 2026

KAUST Community,

The following maintenance activities are planned to keep KAUST IT’s services reliable and performing well. Please review the schedule and expected impacts below.
ActivityDetails
Campus-Wide Network Upgrade
When
Recurring daily, 7:00 PM to 11:30 PM
Starting from Thursday, 23 April 2026 to Saturday, 30 May 2026
Impact
Each building may experience a short outage (up to 20 minutes) affecting internet, Wi-Fi, IP phones, and connected systems. Fire alarm connectivity may also be briefly impacted in affected buildings.
Action Required
Save your work in advance and plan for brief connectivity interruptions during the window.
Data Backup Services Maintenance (Atempo Lina)
When
Thursday, 30 April 2026, 3:00 PM to Sunday, 2 May 2026, 10:00 AM
Impact
Backup and restore services will be unavailable during the maintenance window.
Action Required
Please avoid using backup services to back up or restore data during this time. We recommend planning any backup or restore activities before or after the maintenance window.
Active Directory Infrastructure Upgrade
When
Thursday, 30 April 2026, 9:00 PM to 1:00 AM
Impact
You may experience intermittent login or authentication issues across KAUST systems.
Action Required
Avoid accessing critical systems during this time where possible. If you experience issues, wait a few minutes and try again.
GitLab Upgrade
When
Thursday, 30 April 2026, 8:00 AM to 5:00 PM
Impact
GitLab services will be offline (read only) during the upgrade.
Action Required
Avoid performing critical work on GitLab during this time where possible.
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.

You can also log a ticket using our virtual assistant, VITA, at it.kaust.edu.sa or vita.kaust.edu.sa.

You can view all current and past alerts on the IT Website.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT