KAUST Community,
The following maintenance activities are planned to keep KAUST IT’s services reliable and performing well. Please review the schedule and expected impacts below.
| Activity
| Details
|
|---|
| Campus-Wide Network Upgrade
| When
Recurring daily, 7:00 PM to 11:30 PM
Starting from Thursday, 23 April 2026 to Saturday, 30 May 2026
Impact
Each building may experience a short outage (up to 20 minutes) affecting internet, Wi-Fi, IP phones, and connected systems. Fire alarm connectivity may also be briefly impacted in affected buildings.
Action Required
Save your work in advance and plan for brief connectivity interruptions during the window.
|
| Data Center Network Firmware Upgrade
| When
Saturday, 9 May 2026, 7:00 PM to Sunday, 10 May 2026, 3:00 AM
Impact
You may experience brief interruptions when accessing services hosted within the KAUST Data Center.
Action Required
If you experience connectivity issues during the maintenance window, wait a few minutes and try again.
|
| Active Directory Infrastructure Upgrade
| When
Thursday, 7 May 2026, 11:00 PM to Friday, 8 2026, 2:00 AM
Impact
You may experience intermittent login or authentication issues across KAUST systems.
Action Required
Avoid accessing critical systems during this time where possible. If you experience issues, wait a few minutes and try again.
|
| Shaheen III GPUP Wi-Fi Access & Policy Standardization
| When
Monday, 11 May 2026 to Tuesday, 12 May 2026
Impact
Wi-Fi access for Shaheen III will be enabled through Uni-Fi and iCampus SSIDs, with standardized security posture checks across wired, wireless, and VPN access methods.
The updated security checks include:
- Devices must use a supported, non-end-of-life operating system
- Active anti-malware software must be installed and running
Action Required
Please ensure your device is updated and has active anti-malware protection before connecting to Shaheen III services after the upgrade.
|
Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at
it.kaust.edu.sa
or
vita.kaust.edu.sa.
You can view all current and past alerts on the IT Website.
We appreciate your understanding as we continue improving KAUST IT’s services.
KAUST IT
it.kaust.edu.sa
