Contact IT Support

 

 

 

 

How can I change my phone number being shown in Webex or Outlook?
You can change your phone number by going to the KAUST Portal, and changing your number under Personal Profile. Start the number with + then use only numbers with no spaces, dashes, or any other characters. Example: +966128081234. It might take up to 24 hours to reflect the change.

A green circled arrow button appears when the Webex application is ready to receive new updates to ensure that you have the newest features and fixes. Click on it and it will bring the newest updates to your user experience.

 

To use Softphone from within the KAUST campus, you have the following options to make a proper call, the following steps are listed in the recommended order:

  1. Use a wired connection by connecting your computer to the active wall socket in your home.
  2. Use iCampus
  3. Connect to KAUST VPN
  4. Connect the endpoint to a cellular data network (applicable for mobile phones)
  5. Configure your home router in "bridge" mode. Please refer to the router configuration manual of the device you have acquired.

KAUST IT conducts training sessions on a regular basis, please stay tuned for IT announcements.

Free online training is also available on the WebEx Support page:
https://help.webex.com/landing/onlineclasses/upcomingClass/Webex-Teams

A step-by-step guide is available on the WebEx website:

https://help.webex.com/ld-n0bl93g-CiscoWebex/Welcome-to-Webex

We need to activate telephony services for you, please contact IT Service Desk or simply ping us in the Webex Support Space here: https://eurl.io/#hhi1F-QmY

KAUST IT does not provide users with headsets, however, any headset that has speakers and a microphone should work. The list of headsets recommended by the vendor is available here:

https://help.webex.com/en-us/nkiifbo/USB-Headsets-and-Handsets-Supported-for-Desk-and-Room-Devices

Sometimes carriers have issues, or they have policies not to allow Voice over IP applications. In this case, please connect through KAUST VPN. If the problem still persists. Contact KAUST IT 

  • For IOS devices: Make sure Push notifications are allowed for the WebEx App. On your device, go to Settings – Notifications – Webex – Allow Notifications.
  • For Android devices: Make sure the App is allowed to be running in the background to receive incoming calls: on Webex App, click on your Profile Picture  - Settings – Phone Service – toggle the Incoming Calls option.
  • If you used to use the Cisco Jabber application, please uninstall it as it conflicts with the newer Webex application. 

The WebEx Teams application uses the KAUST centralized directory for profile photo sync. Please upload your photo via https://webmail.kaust.edu.sa. It may take up to 24 hours for the change to apply.

The Softphone Services is linked to your KAUST desktop telephone line, and it has the same level of access as your Business Landline. To gain National, Mobile, or International access on your Business Landline, please contact the IT Service Desk. 

To use Softphone Service, install the WebEx client.

  • If you are using a KAUST issued computer, we recommend you go to the KAUST Software Center
  • If you are using a personal device, then you can download and install the application from the download page.
  • Refer to this guide for details on how to install Webex.