#InsideIT

The KAUST Information Technology Department blog

DUO at KAUST: Protection for all your digital services

27 November, 2025

Why DUO Matters: Protecting Your KAUST Account Anywhere You Go

As KAUST continues to expand its digital services across research, teaching, business operations, and daily campus life, securing access to accounts is more important than ever. Most people at KAUST have already set up DUO, and this article is a helpful refresher for our existing community. It is also an important introduction for new joiners across the KAUST academic and business communities who may be setting up their accounts for the first time.

To support a secure and seamless experience, KAUST IT uses DUO Two Factor Authentication (2FA) to protect access to all major KAUST systems.

Why KAUST IT Uses DUO

Passwords alone are no longer enough to keep accounts safe. DUO adds a simple second step that verifies your identity before access is granted.

DUO provides KAUST with:

  • Stronger protection for KAUST accounts
  • Consistent security whether you are on campus or off campus
  • A quick and reliable approval method through your mobile device
  • Confidence that only the legitimate account owner can sign in

Where DUO Helps You at KAUST

Working from KAUST Residences

Whether you live in Harbor, Gardens, Palms, Island, Oasis, or any other neighborhood, DUO ensures that only verified sign in attempts are approved. Even if someone obtains your password, they cannot sign in without your DUO approval.

Using 4G or 5G Across the Kingdom

When accessing KAUST services from your mobile network in Jeddah, Riyadh, Makkah, Madinah, or anywhere in Saudi Arabia, DUO protects your identity on all networks, including public or shared connections.

Traveling Internationally

Airports, hotels, conference venues, and other public networks often present security risks. DUO prevents unauthorized access and keeps your KAUST account secure no matter where you are in the world.

What Happens If DUO Is Not Set Up

DUO is required for all KAUST accounts. Without DUO, you will not be able to access KAUST systems and platforms such as:

  • The KAUST Portal
  • HR and business applications
  • Research computing tools
  • Academic systems used for learning and teaching
  • Other services listed in the KAUST IT Service Catalog

Setting up DUO ensures that your access remains uninterrupted in all locations.

Useful Things to Know About DUO

DUO Works Even When You Are Offline

If you are without Wi Fi or mobile data, DUO can generate offline passcodes. You can still access KAUST systems securely even while traveling or in low signal areas.

Got a New Phone

If you upgraded your phone or switched to a new device, you may need to re activate DUO before you can sign in. You can use the same DUO setup guide to activate your new device.

DUO Is a Global Standard

Universities and research institutions around the world rely on DUO or similar two factor tools. It is a proven and trusted way to protect account access.

How to Set Up DUO

If you are new to KAUST or need to re activate DUO on a new device, you can follow the illustrated setup guide:

DUO Setup Guide
Open the DUO setup guide (KAUST SharePoint)

Need Help

KAUST IT is here to support you with DUO and any questions you may have.

  • Call 910 or 012 808 0910
  • Visit the IT Service Desk in Building 14, Level 2
  • Chat with VITA on the KAUST IT website
  • Submit a request through the IT Self Service Portal

Final Message from KAUST IT

DUO is simple, effective, and essential. It helps protect the accounts of everyone in our community and ensures secure access to the systems you use for learning, research, teaching, and daily work. Thank you for being an important part of a secure digital KAUST.