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The KAUST Information Technology Department blog

Keep Your Mac and Windows Devices Up to Date

05 February, 2026

KAUST IT regularly provides operating system updates for KAUST-managed macOS and Windows devices to keep them secure, reliable, and ready to work wherever you are.

Why this matters: Devices that are not up to date may experience login or access issues when working off the KAUST network, including while traveling.

Why operating system updates matter

  • You receive the latest security updates to protect your device and data
  • You benefit from new features and system improvements
  • You can log in and work smoothly when you are away from the KAUST network

KAUST supports specific versions of macOS and Windows to ensure compatibility with university systems. Keeping your device updated is an ongoing requirement. View supported operating systems .

Who needs to take action

This applies to KAUST-managed Mac and Windows devices.

If your device requires an update, you may receive a targeted notification or email listing the affected device by KAUST asset tag number. If your device is already up to date, no action is required.

What you need to do

  1. Install any pending macOS or Windows updates
  2. Restart your computer after the update completes
  3. Confirm you can log in successfully while off the KAUST network
Tip: Completing updates ahead of time helps avoid issues when traveling or working remotely.

macOS update reminder pop-up

Some KAUST-managed Macs display a reminder pop-up to help you update before access issues occur.

macOS update reminder pop-up

Backups and file storage: know the difference

Atempo Lina (device backups)

Use Atempo Lina to back up your KAUST-managed Mac or Windows device. This protects your data during updates and in case your device is lost or damaged.

macOS backup guide Windows backup guide
File storage and collaboration

Use OneDrive, SharePoint, or Google Workspace to store, access, and share your files securely from anywhere.

Learn about file storage and collaboration options

Need help?

  • Open a ticket using VITA
  • Call the IT Service Desk at 910 or 012-808-0910
  • Visit the IT Walk-In Support Desk in Building 14