Planned KAUST systems maintenance notification

Updated on: 1 December 2025

As part of our commitment to maintaining and improving the performance and reliability of KAUST systems, SAP and its hosting partners carry out regular planned maintenance on the platforms that support several University services. This page lists the known maintenance windows that may affect KAUST systems.

These activities are scheduled and managed by the vendor. KAUST IT coordinates closely with them to understand the impact and to plan around these windows wherever possible, but the exact timing is outside of our direct control.

All maintenance windows are scheduled late at night or early in the morning, outside normal business and academic operating hours. During these times, affected systems may experience intermittent slowness or brief interruptions. If a system does not respond as expected, we recommend waiting 5 to 10 minutes, then trying again.

Systems that may be affected

• HR Connect - HR system
• Ariba - Finance and procurement systems
• Government Affairs and Security services
• Business Taxi Booking system
• Phone Billing system
• Data Center Work Permit Application service
• Food Request service
• Cost Distribution service
• Phone Request service
• IT Asset Management and Transfer services
• Business Case Application system
• Facility Invoice Management system

What you need to do

• Save your work and log out of any affected systems before the scheduled maintenance window begins, wherever possible.
• Avoid starting new tasks or transactions shortly before the start time listed below.
• Plan ahead for any work that may be impacted by the maintenance schedule.

Upcoming SAP maintenance windows

All times are in Arabia Standard Time (UTC+3). This schedule is updated regularly as SAP confirms additional maintenance windows.

Previous SAP maintenance windows