Executive Summary:

KAUST students, faculty, and employees may have trouble accessing or using some Microsoft 365 services due to a current global service degradation.

Impacted Microsoft 365 Services:

• Microsoft 365 Suite (Word, Excel, and PowerPoint)
• Exchange (Microsoft Outlook)
• SharePoint and OneDrive
• Microsoft Teams
• Power BI/Microsoft Fabric
• Microsoft Power Automate
  

What You Might Experience:

• Microsoft 365 Suite: Problems accessing Word, Excel, and PowerPoint files on the web, desktop, and mobile apps.
• Microsoft Exchange: Problems accessing email through Outlook on the web, desktop, and mobile apps.
• SharePoint and OneDrive: Search feature may not work properly.
• Microsoft Teams: Trouble with creating or updating events, accessing calendars, using chat, modifying teams or channels, updating presence, searching, and loading files or links.
• Microsoft Power BI: Issues with exporting content and working with Power BI Desktop files.
• Power Automate: Errors when running certain flows on Power Automate for Desktop. 

Current Status:

Microsoft has identified the root cause and is in the process of rectifying the issue.

We apologize for the inconvenience and thank you for your patience as Microsoft works to resolve the issue. Once Microsoft issues a resolution statement, we will update the academic and business community with a follow-up email.

KAUST IT

it.kaust.edu.sa