Executive Summary:

KAUST students, faculty, and employees may resume using Microsoft 365 services as the impacted service degradation has been resolved by Microsoft.

Restored Microsoft 365 Services:

• Microsoft 365 Suite (Word, Excel, and PowerPoint)
• Exchange (Microsoft Outlook)
• SharePoint and OneDrive
• Microsoft Teams
• Power BI/Microsoft Fabric
• Microsoft Power Automate

Scope of impact:

This issue impacted Microsoft 365 services on a global level; however, some individuals may have experienced varying degrees of impact depending on how they were connecting and what actions they were trying to perform.

Start time:

Sunday, November 24, 2024, at 1:20 AM UTC

End time:

Tuesday, November 26, 2024, at 11:00 AM UTC

Final Status:

Microsoft has concluded their investigation and confirms services have been restored and the issues have been resolved for all impacted Microsoft 365 systems.

We apologize for the inconvenience and thank you for your patience.

KAUST IT

it.kaust.edu.sa