KAUST Community,

The issue affecting DUO SMS passcode delivery has now been resolved. You can once again receive DUO passcodes via SMS as part of the multi-factor authentication process.

When prompted for the DUO Passcode, you can use any of the following options:

• DUO Push
  Type push in the DUO Passcode field and approve the sign-in request in the DUO Mobile app.
• DUO Mobile app passcode
  Open the DUO Mobile app, generate a 6-digit passcode, and enter it in the DUO Passcode field.
  Note: This option works even if your phone does not have internet, 4G, or 5G access.
• SMS passcode
  Type sms in the DUO Passcode field to receive a text message with passcodes, then enter one of the 6-digit codes.

If you continue to experience any issues with DUO authentication, please contact the IT Service Desk or use VITA, the IT Chatbot, for assistance.

KAUST IT
it.kaust.edu.sa