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The KAUST Information Technology Department blog

Stop Asking the Same Question Twice

09 August, 2026

You can use this at KAUST. Everyone at KAUST has access to both Microsoft Forms and Google Forms using their KAUST account. If you or your department has a Formstack license, you can use pre-filled links there too.

If you create online forms, there is a simple feature you may have overlooked: pre-filled links.

Instead of sending everyone to exactly the same blank form, you can create different links that open the same form with selected answers already completed.

You're not creating multiple forms. You're creating multiple entry points into the same form.

Why does this matter?

Think about the last form you completed.

The first question may have been something you had already decided before you even opened the form.

Perhaps you clicked Morning Session. Perhaps you clicked Student. Or perhaps you selected ๐Ÿ˜€ Great after an event.

Once you've already made that choice, asking you to make it again inside the form is just another click.

Pre-filled links don't replace your form. They simply remove questions people have already answered by clicking a button or link.

A simple example

Imagine you've just attended an event and are asked for feedback.

How was your experience?

๐Ÿ˜€ Great ๐Ÿ™‚ Good ๐Ÿ˜ Okay ๐Ÿ™ Needs Improvement ๐Ÿ˜ž Poor

Each face opens the same feedback form with that rating already selected.

The next question might simply be:

Tell us more (optional)

Why fewer clicks matter

Every extra step gives someone another opportunity to stop.

  • Make forms feel quicker and easier to complete.
  • Increase completion rates.
  • Reduce survey fatigue.
  • Encourage more spontaneous feedback.
  • Create a smoother overall experience.

Five practical ways to use pre-filled links

Once you understand the idea, you'll start seeing opportunities almost everywhere.

1. Collect quick feedback

Perfect for articles, newsletters, announcements, guides, webpages, or services.

๐Ÿ‘ Yes     ๐Ÿ‘Ž No

2. Register people for an event

If the same event is offered more than once, let people choose the session before opening the form.

๐ŸŒ… Morning     ๐ŸŒ‡ Afternoon     ๐Ÿ’ป Virtual

3. Start request forms in the right place

Let people choose what they want to do before opening the form.

โ“ Ask a question     ๐Ÿ’ก Share an idea     ๐Ÿ“ Submit feedback     ๐Ÿ™‹ Request assistance

4. Evaluate training or workshops

Let the rating itself become the first click.

โญโญโญโญโญ Excellent     โญโญโญโญ Good     โญโญโญ Fair

5. Personalize surveys

If the first question identifies who is responding, let them make that choice before opening the survey.

๐ŸŽ“ Student     ๐Ÿ‘ฉโ€๐Ÿซ Faculty     ๐Ÿ”ฌ Researcher     ๐Ÿ‘จโ€๐Ÿ’ผ Staff

You can pre-fill one answer or several

Pre-filled links aren't limited to a single question. You can pre-fill as much or as little of your form as makes sense.

For example, imagine the IT website uses the same feedback form for every Knowledge Base article. When someone clicks ๐Ÿ‘ Helpful, the form could already know which article they're reading, which product or service it relates to, and that they selected a positive response.

The reader doesn't need to provide that information again. They can focus on the comments or suggestions only they can provide.

If you already know the answer because of the link someone clicked, don't ask it again.

How to create pre-filled links

The exact steps vary slightly between platforms. Here's how to create pre-filled links in Microsoft Forms, Google Forms, and Formstack.

A quick note before you begin: Microsoft Forms, Google Forms, and Formstack are cloud-based services that are updated regularly. Over time, buttons, menus, and feature names may change as new updates are released. If something looks different from the steps below, look for a similar option or refer to the provider's latest documentation.

Microsoft Forms

Microsoft Forms

Use the built-in Get Pre-filled URL option.

  1. Create and finalize your form.
  2. Select the ... (More options) menu in the upper-right corner.
  3. Select Get Pre-filled URL.
  4. Turn on Enable pre-filled answers.
  5. Complete the questions you want to pre-fill.
  6. Select Get Pre-filled Link.
  7. Copy the generated URL and use it for the button, icon, or text you want people to click.
  8. Repeat the process for each different set of pre-filled answers you need.

View Microsoft's guide to pre-filled responses

Google Workspace

Google Forms

Use the Pre-fill form option.

  1. Open and finalize your form.
  2. Select the More menu (โ‹ฎ) in the upper-right corner.
  3. Select Pre-fill form.
  4. Complete the answers you want to pre-fill.
  5. Select Get link.
  6. Copy the generated URL and use it for the button, icon, or text you want people to click.
  7. Repeat the process for any other pre-filled versions you need.

View Google's guide to sending forms with pre-filled answers

Formstack

Formstack

Add the answers directly to the form URL.

Formstack works differently from Microsoft Forms and Google Forms. Instead of generating the link through a menu, you add the field names and values you want to pre-fill directly to the end of the form URL.

  1. Create, finalize, and publish your form.
  2. Decide which fields you want to pre-fill.
  3. Open the settings for each field and find its field name, sometimes called the API name.
  4. Start with your published Formstack URL.
  5. Add a question mark (?) after the URL, followed by the field name, an equals sign (=), and the value you want to pre-fill.
Example:
https://formstack.io/73433?Contact.MailingCity=Toronto
  1. To pre-fill more than one field, separate each field and value with an ampersand (&).
Example with two fields:
https://formstack.io/73433?Contact.MailingCity=Toronto&Contact.MailingState=ON
  1. Open the completed URL yourself and check that the correct fields are filled in.
  2. Use that URL for the button, icon, or text you want people to click.
  3. Repeat the process for any other combinations you need.

Keep sensitive information out of pre-filled Formstack URLs. Values added this way are visible in the URL and may appear in browser history, emails, or forwarded links. Use this method only for information that is appropriate to include in a URL.

View Formstack's guide to pre-filling fields by URL

Finalize your form first

Create and test your pre-filled links after your form is finalized. If questions or answer choices change later, existing links may no longer work as intended and may need to be regenerated.

Keep track of your links

Every pre-filled option has its own unique URL. If you create several, keep a simple record of what each one does so they're easier to maintain later.

When a form is retired, export any submissions you need to retain and delete the form to keep things tidy.

Keep your entry points simple. It can be tempting to create a button for every possible scenario, but if people have to stop and think about which one to choose, you've simply moved the complexity from the form to the webpage. The buttons are gateways into the form, not replacements for it.

If your form collects files

File uploads add a few extra things to consider when choosing your form platform, particularly storage and who can complete the form.

Microsoft Forms and Google Forms

Uploaded files use the storage associated with the account hosting the form, so consider how many files you expect to receive.

Adding a file-upload question also requires respondents to sign in with their KAUST account. The form can no longer accept anonymous responses.

Formstack

Formstack does not have the same KAUST sign-in requirement for file uploads, but its storage is shared across KAUST Formstack users.

For forms expecting significant uploads, we recommend connecting Formstack to OneDrive to reduce the risk of reaching the shared storage limit.

How much storage do I have?

Faculty using Gmail, researchers, and students

Google Workspace: 100 GB of pooled storage, including Google Drive.

OneDrive: 25 GB. This can be increased by IT when there is a justified business, teaching, or research need.

Faculty using Outlook and staff

Google Workspace: 5 GB of pooled storage. This allocation cannot be increased.

OneDrive: 25 GB. This can be increased by IT when there is a justified business, teaching, or research need.

One small change that makes a big difference

The best forms are the ones people barely have to think about.

The next time you create a survey, registration form, request form, or feedback form, don't just ask:

"What questions do I need to ask?"

Also ask:

"Which answers do I already know because of the link someone clicked?"

Sometimes improving a form isn't about asking fewer questions. It's about not asking the same question twice.

Learn more and get started

Ready to create your own form or explore the platforms available at KAUST?