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IT Alert - Mobily Advisory: Unexpected Mobily Verification SMS

05 July, 2026

KAUST Community,
Some members of the KAUST community who have a KAUST business line provided through Mobily may have received an unexpected text message (SMS) containing a login verification code, similar to the example below:
Example of the unexpected Mobily SMS: a login verification code for the Mobily website, advising the recipient to never share the code with anyone.

What should I do?

If you received this message unexpectedly, you can safely disregard it. There is no need to enter the code or reply to the message. As a general precaution, never share a verification code with anyone.
KAUST IT is aware of the issue and is working directly with Mobily to resolve it. We will share an update if any further action is required.
Thank you for your understanding.
If you have any questions, please contact the IT Service Desk.