KAUST Community,
KAUST IT will perform maintenance on the KAUST telephone system today, Sunday, July 5, 2026, from 5:00 PM to 9:00 PM, to address recently reported voice service issues.
| Maintenance Window
|
Sunday, July 5, 2026
5:00 PM to 9:00 PM
|
What you can expect
- Internal calls within the KAUST telephone network, including calls between office desk phones and home phones, are not expected to be affected.
- Incoming and outgoing calls between KAUST phones and external telephone numbers may experience brief interruptions. This includes office desk phones and home phones in the KAUST residential neighborhoods.
Emergency and important contact numbers
| From a KAUST office or home phone
|
You can reach these services as usual throughout the maintenance window: KAUST 911 (Emergency): dial 911 Campus & Community Helpdesk: dial 959 |
| Mobile back-up numbers
|
Calls to 911 and 959 from a mobile phone should work as normal. In the unlikely event that you cannot reach them, please use the direct numbers below: |
We apologize for the short notice and appreciate your patience and understanding as we complete this maintenance to improve the reliability of our telephone services.
If you continue to experience any issues after the maintenance window has ended, please contact the
IT Service Desk.
