KAUST IT is conducting a review of university-managed devices to maintain accurate records and support effective planning for device support, refresh cycles, and replacements.

If you use a KAUST-managed laptop, desktop, or scientific workstation, please take a moment to review the devices assigned to you in My IT Asset Services on the KAUST Portal.

Starting July 13, 2026, the “Select Your Main Device” button will be available in My IT Asset Services. Once available, please select the device you use most often as your main device (even if you only have one) and verify that your device list is accurate. If you notice any devices that are incorrectly assigned or no longer in use, please report them.

This helps us maintain accurate records and better support your device lifecycle.

Steps to complete

1. Log in to the IT Assets portal using your KAUST credentials: My IT Assets
2. Navigate to “Devices I Use” (or “Devices Under My Name”, if applicable)
3. Review the list of devices assigned to you
4. Select the checkbox next to the device you mainly use
5. Click “Confirm Primary Device”
6. When the confirmation message appears, click “OK” to complete the process

Important notes

• You must select a device before clicking Confirm Primary Device
• If you identify any incorrect devices under your name, select them and click “Report Discrepancy”

Need help?

If you have any questions or require assistance, please don’t hesitate to reach out through any of the following channels:

• Submit a ticket at servicedesk.kaust.edu.sa
• Contact the IT Service Desk on 910 or 012-8080-910
• Visit our Walk-in Support Desk during business hours
• Talk to our chatbot VITA at it.kaust.edu.sa

KAUST IT
it.kaust.edu.sa