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Something new is coming to IT…

20 July, 2026

We are opening the doors to early testing of the new IT Service Center, and you are invited to be among the first to experience it before the official launch.

See it. Try it. Get it. Stop by, explore the new experience firsthand, and see how we have improved getting IT support. We are looking forward to hearing your feedback and learning how we can make the experience even better before launch.

What you can do

  • Create a request
  • Track and manage your tickets
  • Interact directly through comments and updates
  • Experience the full journey, from request to resolution
  • Share your feedback during the session

Join us

There are two ways to take part. Book a seat in a facilitated session, or drop by the walk-in desk whenever it suits you.

Registration required

Usability testing sessions

Location:
Room 2290, located on the spine across from Zed Coffee shop

Dates:
Wednesday, July 22, 2026
Monday, July 27, 2026

Time:
1:00 PM to 2:00 PM

No registration needed

Walk-in support desk

Location:
IT Building, Walk-In Support Desk

Dates:
July 21 to July 29, 2026

Time:
9:00 AM to 11:00 AM
2:30 PM to 4:00 PM

Register to participate

To help us plan the sessions, please register using the link below. Walk-in visits do not require registration.

Open the registration form

A small thank you. The first 30 participants who complete the usability testing and feedback survey will receive a complimentary Zed Café voucher.

Help shape the future of IT

Your feedback will help us refine the IT Service Center before launch and make sure it meets the needs of the KAUST community.

We look forward to seeing you there.


KAUST IT
it.kaust.edu.sa