12 August, 2026
This Sunday, August 16, KAUST IT will launch the new IT Service Center, replacing the current IT service request platform with a simpler and more convenient way to request IT services, report issues, communicate with IT, and track your requests in one place.
The new experience has been designed to make it easier to find the right IT service, submit a request, follow its progress, communicate directly with IT through your ticket, and share feedback once your request is completed.
From Sunday, all new IT requests and incidents will be submitted through the new IT Service Center.
Already have an open ticket? There is nothing you need to do. Existing tickets will continue to be supported in the current platform until they are resolved and closed.
Want a preview before you start using it? Join one of our virtual IT Service Center walkthrough and Q&A sessions.
The sessions are informal and drop-in, with no registration required. Join at any time during the hour for a guided walkthrough, see how to submit and manage requests, and ask the IT team your questions.
IT will have pop-up help desks in Buildings 16 and 18 during launch week, where our team will be available to answer questions and help you get familiar with the new platform.
More information is coming on launch day. Full access details, how-to guides, and support resources will be shared when the IT Service Center goes live on Sunday, August 16.
