Activity

Details

Mediasite Maintenance

When

Thursday, 3 September 2026, 5:00 PM to 8:00 PM

Impact

Mediasite and My Mediasite will be unavailable during this window. You will not be able to sign in, view existing recordings, create new recordings, or upload content.

Videos hosted on Mediasite and My Mediasite will not play during this window, including videos embedded in other KAUST sites and systems.

Action Required

No action is required. Service will return automatically once the maintenance is complete.

Mediasite: https://mediasite.kaust.edu.sa/mediasite

My Mediasite: https://mediasite.kaust.edu.sa/mediasite/mymediasite

Harbor Residential Area Network Upgrade

When

Sunday, 6 September and Monday, 7 September 2026

10:00 AM to 4:00 PM

Impact

Internet and KAUST network access will be affected in all residential buildings in the Harbor Residential Area.

The upgrade is done in batches, so your connection will drop for about 15 to 30 minutes at some point during the window rather than for the whole period.

Action Required

Nothing to do. Your connection returns on its own once the upgrade finishes. If it has not come back after 30 minutes, please contact the IT Service Desk.

Ongoing: Campus Network Switch Upgrades

When

Continuing until Tuesday, 15 September 2026

Campus buildings, seven days a week, 6:00 PM to 12:00 AM

Upgrade Schedule

Impact

Switch upgrade work in the residential community is now complete, and the team has moved on to campus buildings.

Switches are upgraded in batches, and each batch takes 20 to 30 minutes. While the switches serving your area are being upgraded, network access there may be unavailable.

Action Required

Nothing to do. Your connection returns on its own once the upgrade finishes. If it has not come back after 30 minutes, please contact the IT Service Desk.