KAUST Community,

The infrastructure issue affecting several IT services has been resolved.

Scientific applications that rely on the central licensing service are now working normally. If an application was open while the issue was ongoing, please close and reopen it.

The following services have also been restored:

• Visitor Management System (VMS), including Drone Flight Request and Personal Visits
• Integrated Campus Automation System (ICAS)
• Integrated Fire Alarm System (IFAS)
• Integrated Utilities Monitoring System (IUMS)
• Resolver 911
• GIS Map Services

KAUST websites and authentication and access to KAUST systems were not affected.

Thank you for your patience while our teams worked to restore the affected services.

If you continue to experience any difficulty, please contact the IT Service Desk.

KAUST IT