KAUST Softphone
Your KAUST business phone number, available anywhere.
Make and receive calls from your laptop, mobile, or tablet using the Webex App, without being tied to a desk phone.
Overview
The Webex Softphone allows you to use your KAUST business number (808 line) across multiple devices. It is part of the Webex App, which also includes messaging, meetings, and collaboration tools in one place.
Why Use the Softphone
- Work from anywhere: Use your KAUST number on any device
- Stay professional: Calls display your official KAUST number
- Reduce costs: Calls use internet instead of mobile networks
- Stay connected: Access your calls and voicemail wherever you are
What You Can Do
- Make and receive internal and external calls
- Access voicemail and call history
- Transfer and forward calls
- Place calls on hold and manage multiple calls
- Switch between devices seamlessly
In short: it gives you the full functionality of a desk phone, without needing a desk.
Advanced Calling Features
The Webex Softphone includes advanced controls that allow you to manage how and where your calls are handled.
These features can be configured through the Webex App and may vary depending on your KAUST setup.
- Call Forwarding: Redirect calls to another number or device
- Sequential Ring: Ring multiple devices in sequence
- Call Waiting: Receive incoming calls while on another call
- Do Not Disturb: Silence calls when needed
- Voicemail Settings: Control how and when voicemail is triggered
- Caller ID: Show or hide your number
- Anonymous Call Rejection: Block unknown callers
- Automatic Callback: Retry busy numbers automatically
- Multi-Device Calling: Extend your number across devices
More Than Just a Phone
The Softphone is part of the Webex App, which combines multiple communication tools into a single platform.
- Messaging: Chat with individuals or teams
- Meetings: Start or join video calls and share screens
- File Sharing: Share documents and collaborate
- Whiteboarding: Work visually with teams
When Should You Use It
- Working remotely or from home
- Traveling and needing to stay reachable
- Using a headset instead of a desk phone
- Managing calls across multiple devices
Softphone vs Traditional Desk Phone
| Feature | Desk Phone | Webex Softphone |
|---|
| Location | Office only | Anywhere |
| Device | Physical phone | Laptop / Mobile |
| Call control | Limited | Advanced |
| Messaging | No | Yes |
| Meetings | No | Yes |
Get Started
Follow the guide below to begin:
Download and Install Webex
Helpful Resources
Need Help
If you need assistance, please contact the IT Service Desk or use the available IT support channels.
