KAUST Community,

Please find below the planned IT maintenance activities that may affect access to IT services. Kindly review the impact and follow the recommended actions to avoid any disruption.

KAUST Visitors Management System (VMS)

When: Tuesday, July 29 at 10:00 PM to Wednesday, July 30 at 4:00 AM
Impact: VMS will be unavailable to submit new business and personal visitor requests. Delays may occur at KAUST gates for entry and exit.

Action required:

• For KAUST Community Members (with KAUST ID):
  • Carry your physical KAUST ID if possible.
  • Alternatively, take a screenshot of your Digital ID from KAUST Central or access it directly at vms.kaust.edu.sa/DigitalID.
  • To reduce gate delays, residents are encouraged to remain on campus during this period unless travel is essential.
• For Business and Personal Visitors:
  • New visitor requests cannot be submitted during the downtime.
  • Submit all access requests by 7:00 PM on Monday, July 28.
  • For urgent visitor needs during the outage, email VisitorCenter@KAUST.EDU.SA.
  • The Security Team at Gate 1 will assist with manual entry procedures.

Application License Server Maintenance

When: Thursday, July 24 at 8:00 PM to Friday, July 25 at 4:00 AM
Impact: Licensed applications will be unavailable during this time.

Action required:

• Do not open or use licensed applications during the maintenance window.
• If already in use, save your work and close the application before 8:00 PM on Thursday.

Affected Applications (alphabetical):

Abaqus, Agilent ADS, Agisoft, Ansys, AspenPlus, ATK, AutoCAD, Avizo, Beicip, Cadence, ChemCAD, Chemkin-Pro, CMG, COMSOL-CKL, COMSOL-FNL, Converge, Concerto, Coventorware-MEMS, CST Studio, DCV-NICE, Discovery Studio, Dymola, Eclipse, ENVI, Esteco (FRONTIER), Faro, Forte, Fujitsu, Gabi, Geomechanics, GeoMagic, GeoWatch, Genious, Gproms, GridPro, GT-Suite, Halliburton, Hypermesh, IDL, Intel Compilers, Jewelsuite, Kappa, NI-LabVIEW, Maple, Mathcad, Material Studio, Mathematica, MATLAB, MDCS, Mentor, Mestrenova, Minitab, Move, Neuralog, Nvidia, NX-Ideas, Nice-DCV, Origin Pro, Olga, Paleoscan, Petrel, PGI Compilers, PLEXIM, Pointwise, PVTsim, SolidWorks, Synopsys, SIM Center, Trelis, TannerEDA, Tecplot, Techlog, Topspin, Totalview, Unisim, VSIM, Xilinx.

Network Switch Software Upgrade in Residential Areas

When: Monday, July 28 to Thursday, July 31
Daily Window: 9:00 AM to 4:00 PM
Impact: Temporary outage (10 to 15 minutes) of internet, IP phones, wireless network, and connected systems in residential units

Action required:

• You may experience one brief service interruption, lasting 10 to 15 minutes, during the maintenance window.
• Save your work and plan ahead for potential interruptions in connectivity.
• All IT communications in affected homes, including internet, Wi-Fi, IP phones, and fire alarm systems, will be temporarily unavailable during the upgrade.

SAP System Maintenance

When: Sunday, July 20 from 1:00 AM to 5:00 AM
Impact: Brief slowness or temporary unavailability (up to 15 minutes)

Action required:

• Save your work and log out of affected systems before the maintenance begins.
• Avoid starting new tasks or transactions during the maintenance window.
• If a system is unresponsive, wait 5 to 10 minutes and try again.

Systems that may be affected:

• HR Connect – HR system
• Ariba – Finance and Procurement
• Government Affairs and Security
• Business Taxi Booking
• Phone Billing
• Data Center Work Permit
• Food Request
• Cost Distribution
• Phone Request
• IT Asset Management and Transfer
• Business Case Application
• Facility Invoice Management

View all current and past IT alerts.

Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at vita.kaust.edu.sa.

KAUST IT
it.kaust.edu.sa