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IT Alerts

This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.

Standard Weekly Maintenance Window

Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.

Vendor-Scheduled Maintenance

Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.

View Planned Vendor Maintenance

 

Recent Alerts

The most recent IT service alerts are shown below. For the full history, see the archive further down this page.

 

30 September, 2026

Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network Switches

Planned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.

Read more

27 September, 2026

IT Maintenance Notice: IT Website Maintenance

The KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.

Read more

 

About IT Alerts and the Change Advisory Board

The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).

For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.

Learn more about the CAB

When Are Alerts Issued?

All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:

  • Scheduled or planned service changes
  • Changes affecting specific groups or areas (such as faculty, students, or building residents)
  • Unplanned outages or urgent service issues

 

Alerts Archive

All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.

 

Reminder: KAUST Visitors Management System (VMS) Maintenance – July 29–30

29 July, 2025

KAUST Community,

This is a reminder that the KAUST Visitors Management System (VMS) will undergo scheduled maintenance tonight:

Maintenance Window:
Start: Tuesday, July 29 at 10:00 PM
End: Wednesday, July 30 at 4:00 AM

Impact:
VMS will be unavailable during this time to submit new business or personal visitor requests. Expect delays with KAUST Gate Access for those entering or leaving campus.

Action Required:

  • For KAUST Community Members (with KAUST ID):
    • Carry your physical KAUST ID if available.
    • Alternatively, take a screenshot of your Digital ID from KAUST Central or access it directly at vms.kaust.edu.sa/DigitalID.
    • To minimize delays, please remain on campus during this window unless travel is essential.
  • For Business and Personal Visitors:
    • For urgent visitor needs during the outage, email VisitorCenter@KAUST.EDU.SA.
    • The Security Team at Gate 1 will assist with manual entry procedures.

Thank you for your attention and cooperation.

KAUST IT
it.kaust.edu.sa