This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
14 August, 2025
KAUST Community,
The issue affecting Mobily business lines has been resolved. You can now once again activate data roaming bundles by sending the appropriate code via SMS to 901.
Please ensure the roaming bundle is activated before traveling.
Send the corresponding code via SMS to 901:
1351 – Business Connect Roaming 1
Price: SAR 171.35 (VAT included)
Data: 5 GB
Validity: 7 days
1352 – Business Connect Roaming 2
Price: SAR 228.85 (VAT included)
Data: 5 GB
Validity: 28 days
1353 – Business Connect Roaming 3
Price: SAR 343.85 (VAT included)
Data: 10 GB
Validity: 28 days
1354 – Business Connect Roaming 4
Price: SAR 401.35 (VAT included)
Data: Unlimited
Validity: 28 days
All prices include VAT and are accurate as of August 14, 2025. Prices are subject to change by Mobily.
KAUST IT
it.kaust.edu.sa
