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IT Alerts

This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.

Standard Weekly Maintenance Window

Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.

Vendor-Scheduled Maintenance

Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.

View Planned Vendor Maintenance

 

Recent Alerts

The most recent IT service alerts are shown below. For the full history, see the archive further down this page.

 

30 September, 2026

Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network Switches

Planned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.

Read more

27 September, 2026

IT Maintenance Notice: IT Website Maintenance

The KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.

Read more

 

About IT Alerts and the Change Advisory Board

The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).

For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.

Learn more about the CAB

When Are Alerts Issued?

All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:

  • Scheduled or planned service changes
  • Changes affecting specific groups or areas (such as faculty, students, or building residents)
  • Unplanned outages or urgent service issues

 

Alerts Archive

All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.

 

Planned Maintenance - Network Maintenance Activities

16 October, 2025

KAUST Community,

The following maintenance activities are planned, please review the schedule and expected impacts below.

ActivityDetails
Wi-Fi Maintenance (Campus-wide & Residential Areas)

When: Thursday, October 16, 10:00 PM – 11:00 PM

Where: Campus-wide, including shared areas such as Discovery Square, KAUST Monument, and all residential neighborhoods.

Impact:

  • New devices will not be able to connect to iCampus, Uni-Fi, Guest, or IoT networks during this time.
  • Devices already connected will remain online.

Action required:

  • If you need internet access during this hour, use 4G/5G, personal home Wi-Fi, or a wired connection.
Network Switch Software Upgrade in Residential Areas

When:

  • Starts Thursday, October 16, for 10–15 minutes between 11:00 AM to 4:00 PM
  • Paused during the weekend (Friday and Saturday)
  • Resumes Sunday, October 19 – Tuesday, October 21, for 10–15 minutes between 9:00 AM to 4:00 PM

Impact:

  • A brief (10–15 minute) interruption to internet, Wi-Fi, IP phones, and connected systems may occur in residential units.

Action required:

  • Save your work and plan ahead for possible short interruptions.
  • During the upgrade, internet, Wi-Fi, IP phones, and fire alarm systems in affected homes will be temporarily unavailable.
Wired Network Connectivity Optimization

Where: Buildings 1, 2, 3, 9, and 12

When: Thursday, October 16, 10:00 PM – Friday, October 17, 2:00 AM

Impact:

  • People working in these buildings may experience brief disconnections from the wired network during the activity window.
Network Maintenance – Building 3

When: Friday, October 17, 9:00 PM – 11:00 PM

Where: Building 3

Impact:

  • Short interruptions (up to 20 minutes) may affect:
    • Internet and Wi-Fi connectivity
    • IP phones
    • Fire alarm systems
    • Other connected IT services and systems

Action required:

  • Save your work and plan ahead for possible interruptions.

Need help?
Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.
You can also log a ticket using our virtual assistant, VITA, at it.kaust.edu.sa or vita.kaust.edu.sa.

We appreciate your understanding as we continue improving KAUST IT’s services.

KAUST IT
it.kaust.edu.sa