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IT Alerts

This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.

Standard Weekly Maintenance Window

Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.

Vendor-Scheduled Maintenance

Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.

View Planned Vendor Maintenance

 

Recent Alerts

The most recent IT service alerts are shown below. For the full history, see the archive further down this page.

 

30 September, 2026

Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network Switches

Planned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.

Read more

27 September, 2026

IT Maintenance Notice: IT Website Maintenance

The KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.

Read more

 

About IT Alerts and the Change Advisory Board

The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).

For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.

Learn more about the CAB

When Are Alerts Issued?

All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:

  • Scheduled or planned service changes
  • Changes affecting specific groups or areas (such as faculty, students, or building residents)
  • Unplanned outages or urgent service issues

 

Alerts Archive

All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.

 

Planned Maintenance - KAUST Websites, ADFS Certificate, Internet Firewall, and DUO Mobile Application Update

08 January, 2026

KAUST Community,

The following maintenance activities are planned to keep KAUST IT’s services reliable and performing well. Please review the schedule and expected impacts below.

KAUST Websites

When:
Thursday, January 8, 2026, 9:30 PM to 12:00 AM
Impact:
KAUST websites may be intermittently unavailable or slow to load during this maintenance window.
Action Required:
If you experience any issues, please wait a few minutes and try again.

ADFS Certificate Maintenance

When:
Thursday, January 8, 2026, 9:00 PM to 10:00 PM
Impact:
Logins to KAUST systems may experience a brief interruption of up to 5–10 minutes. Active sessions will not be affected.
Action Required:
If you experience any issues, please wait a few minutes and try again.

Internet Firewall Upgrade

When:
Thursday, January 8, 2026, 5:00 PM to 10:00 PM
Impact:
Intermittent internet connectivity interruptions may occur. Any individual disruption is expected to last no more than 10 minutes.
Action Required:
If internet access is affected, please wait a few minutes and try again.

Duo Mobile Application Update Required

When:
Monday, February 2, 2026
Impact:
Multi-factor authentication may fail if the application is not updated.
Action Required:
Please update the Duo Mobile application on your mobile device before February 2, 2026.

Need help?

Contact the IT Service Desk at 910 or 012-808-0910, or visit the walk-in support desk during business hours.

You can also log a ticket using our virtual assistant, VITA, at it.kaust.edu.sa or vita.kaust.edu.sa.

We appreciate your understanding as we continue improving KAUST IT’s services.

KAUST IT
it.kaust.edu.sa