This page lists all official IT service alerts shared with the KAUST community. Alerts are also delivered directly to your KAUST email.
Standard Weekly Maintenance Window
Thursday at 5:00 PM to Saturday at 8:00 PM. During this window, some services may experience temporary slowdowns, intermittent issues, or brief outages while essential maintenance is performed.
Some KAUST systems hosted on the KAUST Portal (portal.kaust.edu.sa) are maintained directly by our cloud vendor. These activities are scheduled quarterly and are independent of KAUST IT's regular maintenance windows. They may temporarily affect the availability or performance of several online services.
View Planned Vendor Maintenance
The most recent IT service alerts are shown below. For the full history, see the archive further down this page.
30 September, 2026
Scheduled Maintenance: KAUST Sign-In Services, IT Website, and Network SwitchesPlanned IT maintenance includes a 30-minute KAUST sign-in maintenance window, IT Website maintenance, and ongoing network switch upgrades. Review the schedule and any action you may need to take.
27 September, 2026
IT Maintenance Notice: IT Website MaintenanceThe KAUST IT Website will undergo maintenance on Tuesday, 6 October, from 9:00 AM to 12:00 PM. No downtime is expected, but the website may be slower than usual during this time.
The Change Advisory Board (CAB) is a cross-functional group within KAUST IT that reviews and approves proposed IT changes to maintain service reliability and reduce risk. The CAB Chair is appointed by the Chief Information Officer (CIO).
For urgent or high-impact situations, the Emergency Change Advisory Board (ECAB) may be activated to ensure timely decisions while protecting service stability.
All IT changes are reviewed under the Change Management process. When communication is needed, an IT Alert is published and shared with the KAUST community. This includes:
All past IT service alerts are listed below, including scheduled maintenance notices, unplanned outages, and service restoration updates.
09 April, 2026
| KAUST Office Desk Phones and Residential Home Phones Upgrade | |
|---|---|
| When | Friday, 10 April 2026, 10:00 AM to 6:00 PM |
| Impact | Office desk phones and residential home phones will be upgraded during this time. You may experience a temporary outage lasting approximately 10 to 15 minutes as the upgrade is completed in phases.
There will be no impact to ongoing calls, physical phone devices, or Webex services. |
| Action Required | You can continue using your office phone through the KAUST Softphone (Cisco Webex), even during the upgrade. Alternatively, please use your mobile phone if needed.
When calling KAUST numbers from a mobile phone, remember to dial 012 before the number. For example, contact the IT Help Desk at 012-808-0910 instead of 910 or 808-0910. Please do not disconnect or power off your phone during the upgrade, as this may cause issues and require manual support. |
| Network Switch Upgrade - Campus and Residential Areas | |
|---|---|
| When | Campus areas: 12 April to 19 April 2026, 5:00 PM to 10:00 PM
Residential areas: 20 April to 30 April 2026, 9:00 AM to 5:00 PM |
| Impact | Intermittent network disruptions may occur across campus and residential areas during the upgrade window. |
| Action Required | No action is required. If you experience connectivity issues, please wait a few minutes and reconnect. |
